The Grand Hotel Eastbourne

“Grand?....No... Greatest”

How do I even start this review. I came with my partner this Mon to Weds, for a very special couple of days for her birthday. Booked a standard sea view room for two with breakfast. I put a request in as she had carved her hospitality career there 25 years ago....little did I expect.!!! Looking on… more

How do I even start this review. I came with my partner this Mon to Weds, for a very special couple of days for her birthday. Booked a standard sea view room for two with breakfast. I put a request in as she had carved her hospitality career there 25 years ago....little did I expect.!!! Looking on train travel and parking it actually works out better parking at hotel £25 per night....you get VIP parking for your stay and a very warm welcome when you drive up, and safe and secure parking. Was warmly welcomed and advised we had been upgraded to a sea view suite!!! Room 123 I'm short of words! The most incredible hotel room I have ever stayed in! As you walk in door and massive bathroom with bath and shower, but as you look to your right, Oh Wow!!!!! A massive lounge, with seating, tables, and extensive tea and coffee facilities. ...and beyond we had a massive bedroom. Queen + just outstanding and every facility you could possibly want. ...and then if things could'n't get better an amazing and huge balcony overlooking Eastbourne sea front. The room and everything was spotless and clean, and had everything you need. The room was also incredibly quiet, not just from other guests but also rom the road outside!...you can hear a pin drop. Bed and night was an amazing sleep and we head down for breakfast in the most opulent room. Every breakfast combination was there, and our booking had breakfast included. The staff were so attentive and the food was just outstanding. Dietary requirements were always paramount. Had a lovely time in Eastbourne and also spent time in main bar. Met a lovely young lady called Poppy that was equally attentive and chatty and pleasant advising us us of local attractions. Had evening meal booked in Garden Grill on 2nd evening. Was blown away. The hospitality was exceptional throughout...I will attach a few pics of dinner as it was 5 star without doubt. Following breakfast was exceptional and the fact they acknowledged my partners birthday and previous career with a birthday cake from chef just accentuated the whole experience to next level. Hearts lay here and felt like coming home to the one that gave her more than you taught, thank you x

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“WONDERFUL GRAND HOTEL”

This is a wonderful hotel. Feels really special. Room spacious. I think the breakfast is the most enjoyable of any hotel I know - a mix of the food and the elegance of the Garden Room. My only slight negative comment would be about the Mirabelle. If you never get here in the past you might feel thi… more

This is a wonderful hotel. Feels really special. Room spacious. I think the breakfast is the most enjoyable of any hotel I know - a mix of the food and the elegance of the Garden Room. My only slight negative comment would be about the Mirabelle. If you never get here in the past you might feel this a wonderful restaurant with fine food. If you remember it as it was you may not be quite as uncritical. We may well be grateful that the last chef has moved on - the food has substantially recovered. But the style is not the same. The pianist is there most nights of the week, the wine list has shrunk, and the plates cloches have gone! Not as special an experience as it was!

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“spa review”

spa review only as a booking for a full hour massage. lady who did the massage was ok But apparently if you wanted to choose your own oil thats an extra 8 pounds on top off 79 pounds for massage which is a bit steep. also they want to charge you.12% on top of all that for service charge. massage wa… more

spa review only as a booking for a full hour massage. lady who did the massage was ok But apparently if you wanted to choose your own oil thats an extra 8 pounds on top off 79 pounds for massage which is a bit steep. also they want to charge you.12% on top of all that for service charge. massage was average but room was very cold hence i would not go here again.

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“What a strange place!”

Upon arrival we were greeted by friendly and professional doormen and receptionists, and a very impressive foyer. Unfortunately I discovered that that was going to be the highlight of my trip. Pool area in the spa was grotty. Instead of the relaxed afternoon around the pool we were expecting, the… more

Upon arrival we were greeted by friendly and professional doormen and receptionists, and a very impressive foyer. Unfortunately I discovered that that was going to be the highlight of my trip. Pool area in the spa was grotty. Instead of the relaxed afternoon around the pool we were expecting, there were about 10 seats for all guests to share. The pool was “full” if there were more than 10 people in it ( and although 10 and 10 might seem right, there were abut 20 people milling about at any time, and this was in low season). The jacuzzi could host 2 couples only without it being awkward. Steam room could probably stretch to three. There was a questionable tide mark along the wall at the far end of the pool. Treatment area was lovely, and my massage by Ada (sp?) was great. No amenities kit in the room, and was shocked to be charged for a comb, when “lesser” hotels would happily provide this for free. There was also no shower cap in the room. Shower , which was over the bath, was spent battling the shower curtain and trying not to let it stick to me. (Failed.) We went out for dinner, and on return went to the bar area for a drink. There were available tables, all of which had dirty glasses on them. We sat down, waited a while, then cleared the table ourselves. We waited a bit longer, then had to seek a member of the waiting staff (having been told it was table service). Evening over, and again no staff, I had to go to the bar to settle up. After paying (no bill was presented), the receipt showed we were charged a 12% service charge! And so to breakfast. Impressive basic buffet setup as well as a hot/ plated food menu. A few of us opted for the smashed avocado off the menu, which was so tasteless and textureless and cold it was as though it had just been defrosted. In summary, the staff we encountered were lovely, if you could find them, but there is no way I would pay to stay there again.

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