Delta Hotels Durham Royal County

“Good hotel in the heart of the city”

The Royal County hotel is a Delta by Marriott hotel situated in the heart of the city of Durham. We had two connecting rooms that were a reasonable size and quite comfortable. However, the hotel seems to be a maze of inter-connected buildings and the rooms were accessed through a warren of stairs/l… more

The Royal County hotel is a Delta by Marriott hotel situated in the heart of the city of Durham. We had two connecting rooms that were a reasonable size and quite comfortable. However, the hotel seems to be a maze of inter-connected buildings and the rooms were accessed through a warren of stairs/lifts and corridors. The breakfast was OK but not as good as the breakfast we had at another Delta by Marriott hotel in Manchester just the day before. Parking is available on site. The hotel is a short walk from the main shopping and eating area of the city and from the Cathedral and Castle.

less

“A very good hotel”

I found this to be a very good professionally operated hotel, with detail shortfalls. Staff were willing, friendly and helpful (albeit for one receptionist who was merely transactional). My room was a good size and well appointed with a large very comfortable bed and immaculate linen; carefully ser… more

I found this to be a very good professionally operated hotel, with detail shortfalls. Staff were willing, friendly and helpful (albeit for one receptionist who was merely transactional). My room was a good size and well appointed with a large very comfortable bed and immaculate linen; carefully serviced. The refreshment tray/drawer was somewhat despondent. An otherwise excellent and well provisioned bathroom fell somewhat short on shower safety for those of limited mobility. Food/ catering and attention are excellent (some first-rate cooking) including a formal group dinner. A welcoming and comprehensive breakfast buffet was constantly refreshed. Beverages are very expensive. Minor shortfalls comprised an excellent television but without any tv guide system; no hotel directory (beyond a qr code) and air conditioning which uncontrollably roared intermittently in the night.

less

“Comfortable but old fashioned and tired”

I recently stayed at this hotel for a couple of nights. My room was spacious and generally clean but the decor and furniture are very tired and out of date. More attention needs to be paid to the cleaning - both bedside lights were extremely dusty below the lampshades. But the bed was huge and c… more

I recently stayed at this hotel for a couple of nights. My room was spacious and generally clean but the decor and furniture are very tired and out of date. More attention needs to be paid to the cleaning - both bedside lights were extremely dusty below the lampshades. But the bed was huge and comfortable. The television was excellent - large screen and easy to use. There are loads of plugs in the room. Good toiletries in the bathroom but I could have done with a flannel. The first night I could hear a persistent hum which was annoying but I couldn't work out where it was coming from. It wasn't there the next night. The breakfast room is of the same ilk - old fashioned. The breakfast buffet is nothing exciting. Throughout my stay I didn't have any issue with customer service. I am likely to have several stays in Durham over the next few years but I wouldn't rush back to this hotel but I wouldn't actively avoid it either but I wouldn't bother paying for breakfast.

less