Crouchers Hotel

“Afternoon Tea with no clotted cream”

It was my first visit to Crouchers Hotel where I had arranged a Birthday Party Afternoon Tea for 8 ladies. The venue is lovely, really pleasant room and the staff were very friendly, accommodating and helpful. However, the Afternoon Tea itself did not live up to expectations. One of the most impo... more

It was my first visit to Crouchers Hotel where I had arranged a Birthday Party Afternoon Tea for 8 ladies. The venue is lovely, really pleasant room and the staff were very friendly, accommodating and helpful. However, the Afternoon Tea itself did not live up to expectations. One of the most important things when having an Afternoon Tea is the clotted cream and scones. The cream was a sweetened whipped concoction, not even sure if it wasn’t from a can. There were lots of cakes but not enough sandwiches. Two of us had the gluten free option and that was pretty disappointing. Sandwiches ok, scones lovely but the cakes were supermarket cake bars. Unfortunately it did not compare well with the Afternoon Tea we have had before in a tea rooms in Bracklesham where everything was homemade, with clotted cream and for much less money. I was also a little surprised that despite giving notice that it was a very special Birthday that Crouchers didn’t do anything to acknowledge it. I know I shouldn’t expect it but it would have been a nice touch. I wouldn’t currently recommend the Afternoon Tea but I will definitely go back there for the Sundowners on the Terrace as the ambience is very good and I liked the staff. Come on Crouchers, you can do better.

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“Unfortunately it certainly isn't a A truly boutique hotel”

First impressions were excellent the bar area looked stylish and Modern. We were taken to our Russet Garden Room, upon entering the room we noticed a damp, musky smell which was very unpleasant. (I did in fact buy and air fresher for the room) There were 2 different design chairs, one was stain... more

First impressions were excellent the bar area looked stylish and Modern. We were taken to our Russet Garden Room, upon entering the room we noticed a damp, musky smell which was very unpleasant. (I did in fact buy and air fresher for the room) There were 2 different design chairs, one was stained, there were stains on the carpet. Not a good start, then I noticed the UHT milk pots, at £160 per night I would expect fresh milk. A small fridge for the room would be beneficial for this purpose. The curtains need some sort of blackout on them, sunrise at 5.00am, bedroom flooded with light. The bed was super comfortable and the bed linen was fresh and crisp, generous bath towels they were not. The room was such a let down, the site, bar and restaurant were really beautiful with some stunning flower displays. the most friendly and attentive staff. The breakfast was really lovely, tasted fresh and I assume local produce. The rooms could be beautiful but definitely need some attention.

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“Enjoyed our stay but some disappointment”

Lots of good points, ie all the staff members were so friendly and helpful and special thanks to the housekeeping staff for extra bed changes; cooked breakfast was very good and the location and surroundings were both very good. However, our room was rather disappointing as very dark and dull a... more

Lots of good points, ie all the staff members were so friendly and helpful and special thanks to the housekeeping staff for extra bed changes; cooked breakfast was very good and the location and surroundings were both very good. However, our room was rather disappointing as very dark and dull and in need of updating. Only one chair. No information such as local attractions, meal times, etc. in the room. Worse thing for us was that the hotel could not offer any food from 3 pm until 7 pm on site - not even at the bar. We had wanted to have a very relaxing stay and eating at the hotel most evenings but this was not possible - a surprise for a 4 star hotel. The advertised Cider House restaurant which served food from 5.30 was not actually on site, it is a long walk over a couple of fields and much too far for my husband who has limited mobility so we had to go by car and once in the car you may as well go to other locations such as a huge choice of local pubs nearby who all offered food between 5 and 7, including the lovely Crown and Anchor Pub at Dell Quay which is only 3 mins drive away and offers a huge selection of local fish. We felt rather disappointed with Crouchers.

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