The Falstaff Hotel

“A lovley hotel”

A last minute night away at the Falstaff, we opted for the junior suite to gain space. It was one of the rooms that is in the eves and after reading other comments regarding these rooms I was pleasently surprised. Room was spacious, bed was comfy as was the seating area. Bathroom big with everythin… more

A last minute night away at the Falstaff, we opted for the junior suite to gain space. It was one of the rooms that is in the eves and after reading other comments regarding these rooms I was pleasently surprised. Room was spacious, bed was comfy as was the seating area. Bathroom big with everything needed. It was a lovely short stay, only negatives of room 55 I'd say was there wasn't any complimentry bottled water, which wouldn't cost much but would be a bonus and have a plug for the tea tray near the chest of draws. Reception were helpful and welcoming and we sampled the cocktails which were lovely. Top tip book a table for your cocktails it was such a lovely experience as it is quite a busy bar and this took any worry of looking for a table. Breakfast, I'd say let this lovely hotel down, maybe we were unfortunate enough to have a cook on an off day but continetal is very limited and cooked, my husband had a full English which looked like it had been dumped on, didn't taste nice apart from the 1 sausage! my eggs Benedict was uneatable because of the sauce. We didn't complain just ate toast instead. Overall a lovely place to explore Canterbury with a young curtious, friendly staff. We will definately return if coming back to Canturbury.

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“Very good, but not quite there yet.”

The is a great place to stay - lovely clean rooms with huge comfy bed and excellent facilities. Not bad value for money - around £150 for a room and breakfast. The reception staff were helpful and efficient and the bar staff were excellent. The reason why I cannot give this five stars is entirely d… more

The is a great place to stay - lovely clean rooms with huge comfy bed and excellent facilities. Not bad value for money - around £150 for a room and breakfast. The reception staff were helpful and efficient and the bar staff were excellent. The reason why I cannot give this five stars is entirely down to our breakfast experience. The actual food was fine, but the standard of service was simply not up to scratch. All the residents were paying the same price for breakfast but not all residents got the same choice. This is because the staff, who presented themselves as efficient, did not keep the continental buffet replenished either with food or crockery - unless asked to do so - and you had to wait some time to speak to one or for one to actually do what they said they would do. Nor did we get menus or cutlery until we asked for them. The staff appeared to listen but clearly didn't. A shame as we loved the place. I think there needs to be more evidence of management to help with these, relatively small, issues.

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“Nice hotel, bad service”

The actual hotel is really nice but the service was terrible. It seemed like one person was doing everything. It took us ages to check in as the one person working was sorting out a large restaurant table bill. Breakfast was chaotic, the tables were not cleared from the previous people, it wasn’t v… more

The actual hotel is really nice but the service was terrible. It seemed like one person was doing everything. It took us ages to check in as the one person working was sorting out a large restaurant table bill. Breakfast was chaotic, the tables were not cleared from the previous people, it wasn’t very hot and they just seemed all over the place.

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“excellent location, but breakfast was a big let down as were the cocktails”

Excellent location but breakfast was a let down as were the cocktails, regarding the breakfast (at extra cost) apparently not able to cook fried eggs, poached eggs were hard boiled!! my wife had scrambled eggs which were barely warm and over cooked, all very disappointing. We went down for cocktail… more

Excellent location but breakfast was a let down as were the cocktails, regarding the breakfast (at extra cost) apparently not able to cook fried eggs, poached eggs were hard boiled!! my wife had scrambled eggs which were barely warm and over cooked, all very disappointing. We went down for cocktails (during happy hour) very busy, they ran out of proper glasses, so we had mojitos in normal small tumblers, no fresh lime, lime juice was used, which was awful, it was all you could taste! they had fresh limes on the bar but we were told they didn't have the tool to press them! So we had a pina colada next time, we were first told it would be a frozen pack! although it WAS then made properly. I wonder if cocktails are made by a cheaper method during happy hour? We have stayed here several times and have always enjoyed their cocktails. So very disappointing. I still disagree with having to pay to park and now the added inconvenience of having to pay via Ringo!

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“fantastic location”

Stayed two nights with my husband. Great location. Really comfortable bed. Nice room, we were out the back with a little decking area complete with a patio table and chairs. Wifi didnt work in our room. A great place for a couple of days away. We didnt eat or drink there but we did enjoy a drink … more

Stayed two nights with my husband. Great location. Really comfortable bed. Nice room, we were out the back with a little decking area complete with a patio table and chairs. Wifi didnt work in our room. A great place for a couple of days away. We didnt eat or drink there but we did enjoy a drink in the Bishops finger next door.

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