Holiday Inn Express Cambridge, An Ihg Hotel

“Really welcoming and child friendly”

I was travelling on my own with three children under the age of five. The staff couldn't have been kinder. Simple things like changing our room to the ground floor, kindly dropping a jug of water to our bedroom in the evening, and helping me get ice for my 1 year old who hurt her foot. Couldn't hav… more

I was travelling on my own with three children under the age of five. The staff couldn't have been kinder. Simple things like changing our room to the ground floor, kindly dropping a jug of water to our bedroom in the evening, and helping me get ice for my 1 year old who hurt her foot. Couldn't have been more accommodating or helpful. My only small criticism was breakfast, it was a bit basic and missed key items like mushrooms (I only know this as one of my sons is mushroom obsessed)!!

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“Lovely hotel spoilt only by poor reception staff member”

A lovely hotel, nicely presented with a modern and well appointed room. The hotel itself looks relatively new and is clean and comfortable. There is a large car park and it is located in a quiet area not far from the city centre. Breakfast was as wonderful as always from Holiday Inn Express and we … more

A lovely hotel, nicely presented with a modern and well appointed room. The hotel itself looks relatively new and is clean and comfortable. There is a large car park and it is located in a quiet area not far from the city centre. Breakfast was as wonderful as always from Holiday Inn Express and we would certainly return if we find ourselves in the area again. We have been staying at IHG hotels worldwide for a long time now and have always had excellent service and a pleasant experience, we know the standard welcome drill well and it is part of their friendly customer service, unfortunately on this occasion the receptionist dropped the ball at every opportunity – let’s just call him Ben to protect his identity. Ben never welcomed us to the hotel, he didn’t ask how many room keys we wanted, he didn’t inform us about entering our vehicle registration for free parking, he didn’t tell us about breakfast times or where it was served and he didn’t tell us the check-out time. Now we were familiar with most of the above however by not taking the time to run through the details Ben made us feel as though we had been quickly processed rather than treated as valued guests. Perhaps a little one on one training wouldn’t go a miss here as the rest of the staff checking guests in were so much more friendly and professional.

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“Don’t be late for breakfast”

Located to the rear of Cambridge airport in an industrial estate with plenty of parking but ensure you register your car to avoid any parking charges. First impressions weren’t great with rubbish blowing around the entrance and then waiting to check in whilst the reception staff continued with stac… more

Located to the rear of Cambridge airport in an industrial estate with plenty of parking but ensure you register your car to avoid any parking charges. First impressions weren’t great with rubbish blowing around the entrance and then waiting to check in whilst the reception staff continued with stacking confectionery and then asked which room I would like, even though my HI elite status wasn’t checked. The room was to standard and we had a comfortable night’s sleep. However, the breakfast service was carnage, cutlery had run out, tables were covered in used plates and most food items stopped being replenished 15 minutes before the end of breakfast even though many people who had just arrived were told food was on the way…it wasn’t. Although the room rate was very good, I will be staying at the Cambridge West HIX in the future

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