Aztec Hotel & Spa

“Comfortable hotel on the outskirts of Bristol”

This is a comfortable fairly inexpensive hotel for accommodation in the northern suburbs of Bristol. The rooms are spacious with a sitting area and desk. Although the food in the restaurant is good, it is a bit pricey. The staff are friendly.

“Excellent service”

Had a lovely stay at Aztec west, the spa facilities are great, very relaxing. We had breakfast included, which was excellent. We also had a superb meal in the evening in the curious restaurant. The Sri Lankan curry was delicious and our waitress Lucy went above and beyond to look after us. Would hi… more

Had a lovely stay at Aztec west, the spa facilities are great, very relaxing. We had breakfast included, which was excellent. We also had a superb meal in the evening in the curious restaurant. The Sri Lankan curry was delicious and our waitress Lucy went above and beyond to look after us. Would highly recommend to a friend.

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“Some good, some bad but definitely more staff needed & more training.”

We booked this hotel for the facilities it offered, parking, onsite restaurant & the spa plus the room types. On arrival we had to wait for someone to come to reception, it wasn't staffed & there was another party in front of us. We had a Signature room & had read that all rooms were accessible v… more

We booked this hotel for the facilities it offered, parking, onsite restaurant & the spa plus the room types. On arrival we had to wait for someone to come to reception, it wasn't staffed & there was another party in front of us. We had a Signature room & had read that all rooms were accessible via the lifts, wrong! Ours was on a different level accessed by a flight of stairs so don't book this if you have difficulty with stairs. The room itself was fine although the sofa is a step down from the bed, not that great. The terrace is OK but the pond is unkempt & the noise from the spa gets quite loud. The bed is comfortable with good quality bedding & it's nice to get a variety of pillows once you get through to reception. Bathroom is adequate with a bath & overhead shower, needs descaling & cleaning, but the sink is very high. Towels are a good size & fluffy. Nice touch having The White Company toiletries. Good coffee machine with plenty of pods, a jug for filter water & milk which is a brilliant idea but the milk isn't on all floors so you'll get your steps in! Housekeeping staff were lovely, friendly & helpful but areas of the room were dusty, the side of the bedside cabinets & sofa especially. No sockets next to the bed which is a must these days. We ate in the restaurant twice during our stay, the first night we'd booked with reception but the restaurant had no booking! They accommodated us but this was concerning especially as we'd had emails advising that they get busy & booking is recommended. Service was slow but the food was good, crab & lobster salad, baked cod & lovely light gnocchi. Our 2nd visit wasn't so good, service even slower, we waited an age for our drinks & ordered as soon as they arrived but we were told she'd come back, about 20 minutes & we had to hunt someone down! The salad was awful, in spite of informing the waitress that I didn't eat meat the salad arrived with bacon on it. The burger was cooked to death with soggy chips. We ordered room service on one occasion, again it took an age to get through, in fact we ended up calling the outside number & ordering via reception. The food was OK, it arrived after quite a while, luckily it was sandwiches, smoked salmon, egg mayo & a scone. We didn't have breakfast, we were told that we had to book because they were busy, quite off-putting to be honest & we've never experienced that before. We tried & failed to get a booking for the spa, we wanted a massage at the very least. Again we couldn't get through, every time we went past the spa there was either a queue or no one there. We ended up calling the outside line again & discussed the options, not many but I asked her to hold on while I spoke to my husband but when I got back to the call she'd hung up & I couldn't get through again! Bar was nearly always busy but the staff were efficient & friendly, a difference to the rest of the hotel. Prices aren't competitive but it is a hotel. At checkout we had to wait an age again & weren't given a card to exit the carpark so my husband went back in to get a card, the receptionist lied & said he'd sorted it out with me, so why are we waiting & why am I standing in front of you?! Overall good & bad, more staff needed & definitely more training.

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“Disappointing”

We used the Aztec Hotel for our wedding back in 2017 and often like to return as it has a special place in our hearts. We recently booked a table for our daughter’s 13th birthday, along with the rest of my family, we had some friends attend (10 in total). This was our 3rd visit this year, usually … more

We used the Aztec Hotel for our wedding back in 2017 and often like to return as it has a special place in our hearts. We recently booked a table for our daughter’s 13th birthday, along with the rest of my family, we had some friends attend (10 in total). This was our 3rd visit this year, usually we stay over but we’re just eating this time, however on the last 2 occasions the food has been so disappointing. I don’t know if they have had a change of chef but the standard just doesn’t match the price anymore. The goats cheese balls use to be delicious, my daughter used to love the chefs table with the fresh prawns but neither seem to be on the menu anymore. Service was slow and disappointing but still expected to pay a hefty service charge. Frustratingly my daughter left a £20 gift card behind (a present given to her), and my husband called the hotel to ask them to check and we were promised a call back but no one ever bothered to call. Although it was made clear that it was a birthday meal, not so much as a free dessert was offered. Very disappointing and unsure if we will bother returning which is a shame as we’ve had many happy memories here.

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