Macdonald Bath Spa Hotel

“Amazing hotel, excellent staff, more sugar!”

Amazing experience with the hotel and the spa itself. Olde Worlde and the service by all the staff was first class. Always on hand. Hotel was very clean and tidy. Wife found it a little chilly though. The only downside was the cost of the food and drinks! Astronomical! Decided to eat and drink els… more

Amazing experience with the hotel and the spa itself. Olde Worlde and the service by all the staff was first class. Always on hand. Hotel was very clean and tidy. Wife found it a little chilly though. The only downside was the cost of the food and drinks! Astronomical! Decided to eat and drink elsewhere after that, but apart from this, it was an excellent experience. Would 100% recommend a stay, apart from the food and drink prices!! (The food was excellent though - fine dining at its best!). Please could you put sugar in the rooms please.

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“Great!”

Everything is just perfect! The room, the food and the view! It’s just beautiful. It’s such a beautiful city to visit. We managed to stroll around to get some views. The breakfast was good, can’t complain at all! Definitely recommend this place. Thank you and we will be back

“Value for money if paying a reduced rate - overpriced otherwise”

I booked a last minute, two night stay at the hotel, arriving three hours after I had made the reservation (arrived about 8.30pm). As such, the price I paid was over third less than had I booked the night before, when I first started looking. I mention this as value for money and cost, impact my re… more

I booked a last minute, two night stay at the hotel, arriving three hours after I had made the reservation (arrived about 8.30pm). As such, the price I paid was over third less than had I booked the night before, when I first started looking. I mention this as value for money and cost, impact my review. Had I paid over £400 for two nights, I would have been disappointed and probably more bothered, by aspects of my stay. As it is, just over £200 for two nights in Bath, in a lovely room and characterful hotel is great. The building and grounds are beautiful, but tired in places. There was rust by my shower screen wall bracket and shower head, damaged paintwork on door frames, draws, doors and my bathroom mirrors were mottled round the edge. None impact the stay as such, but it’s surprising for a five star, luxury property. The room was clean, comfortable but at times quite warm. I turned the thermostat down and eventually managed to open the window to have some fresh air, that took some doing because of the old windows and paint work which I suppose is to be expected. I had peace and quiet in my room and a restful sleep. Hotels don’t fill me with excitement because of the slamming of bedroom doors and loud guests, but there was none of this. The TV channels in my room were limited because of the signal and it also kept turning off. WiFi, internet connection and phone signal (O2) was very poor throughout the hotel. Breakfast was a disappointment. It is £26.00 for a hotel breakfast if not included in a B&B rate, I would be asking for a refund if I had paid that in addition. I arrived at 8.40am and it was cereals, one milk option (not labelled so I don’t know what it was), some seeds, two bagels left, some small muffins, melon, two bananas, apples and one cheese and ham option. No butter in sight, juices not labelled so I don’t know what they were: minor things that seem obvious in a hotel setting and are the difference in mediocre and great service. It is far from what I expect from a five star hotel. I ordered a fried egg sandwich, which took some time to arrive. No red sauce available, brown and Tabasco only. I was never asked if I wanted toast, my peppermint tea took 20 minutes to arrive after I followed up with a staff member. Overall it was slow service snd a disappointing offering. I didn’t bother to go back the next morning but stayed in bed and had an apple I bought in Waitrose the night before instead. I went to the gym for 90 minutes, it is small but there was a good mix of equipment. It is worth noting it is a leisure club so there are members there, who make it known they are members and you’re just a hotel guest. The pool is small but there were a decent number of lounges around this, not that I used them. The sauna, steam rooms and ice shower are very good - the hydrotherapy pool was a little crowded so I didn’t hang around there for long. I personally wouldn’t pay for a spa day there, there are better offerings for less money. The staff member at the desk when I arrived wasn’t particularly friendly or helpful: I was given no directions or information on where to go, facilities etc. Something every other hotel/spa I have been to has done, showing a new person around etc. The hotel is on a hill which is about a ten minute walk to the river/central area. It is a lovely walk with some beautiful buildings and parks along the way. I throughly enjoy just walking around Bath with nowhere particular to be, so this location suits me. Overall I had a lovely stay because of the beautiful property, the peace and quiet, chance to rest and the close proximity to the main city area. Had I paid over £400 I would feel differently I imagine. It feels as though there is an element of trading on the fact it’s Bath and the property / history, I cannot see the value in paying over £400 for my room. I would only return if paying a lower rate.

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