Waldorf Astoria Dubai Palm Jumeirah

“Couples visit”

This hotel does not disappoint. The staff are all marvellous and so willing to help make your stay special . We have stayed many times and will be back in the future fingers crossed. The food standard and themed nights in the restaurant were superb such fantastic quality and freshness nothing was … more

This hotel does not disappoint. The staff are all marvellous and so willing to help make your stay special . We have stayed many times and will be back in the future fingers crossed. The food standard and themed nights in the restaurant were superb such fantastic quality and freshness nothing was too much trouble for the chefs or waiting staff. Our room attendant Meraj was so attentive and looked after our every need with great attention to detail. The only downside for me this time was the fact that people have started putting towels on the sun beds to reserve them around the adult pool and then not coming to use them until almost noon. I’ve not experienced this in Dubai before having stayed in quite a few hotels before and I hope that the hotel put a stop to it as it does spoil the experience.

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“Amazing Holiday”

We are just back from a very relaxing 7 nights at this hotel and would highly recommend it! A fabulous luxury hotel in every way, made even more so by the staff who are all so friendly and welcoming and nothing is too much trouble. They certainly make you feel very special. We even had a cake sent … more

We are just back from a very relaxing 7 nights at this hotel and would highly recommend it! A fabulous luxury hotel in every way, made even more so by the staff who are all so friendly and welcoming and nothing is too much trouble. They certainly make you feel very special. We even had a cake sent to our room as we were celebrating our anniversary. We had an initial problem with our flights home and the lady at the Concierge was extremely helpful and reassuring. Our room was a Palm Sea View room which was so luxurious and overlooking the pools and beach. It was kept tidy and spotlessly clean by Nayeem and Popu and we would often return to find an elephant or swan made out of towels! Breakfast and dinner taken in the Mezzerie restaurant, food being top quality, hot and an extensive range of food to choose from which never disappointed. The staff in the Mezzerie were excellent and after a couple of days, the staff booking us in remembered our names and room number! Special mention to Hermae, Melyvine, Nella, Nirmali, Manish, Santhul, Mariel, Gayen, Ankur and Kiran. We even received a thank you card from the team after our final breakfast at the hotel. The staff at the pools and the beach go above and beyond to assist you. From helping you select your favourite sun lounger to laying out towels, bringing you fresh water and ice buckets, cold flannels, cleaning sunglasses, along with serving food and drinks. It cannot be easy working in the heat as they do and always with a smile. A big thank you to all at Waldorf Astoria for giving us an unforgettable holiday

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“A sfay of 2 very different halves.”

We stayed at this hotel again(repeat customers since 2018 ) for 3 nights before flying to Bali and 3 nights on return to U.K. We chose a Pearl room for the 1st visit on the Top floor which gave access to the Pearl Lounge also on the top floor.Well worth the extra cost as the Lounge was less … more

We stayed at this hotel again(repeat customers since 2018 ) for 3 nights before flying to Bali and 3 nights on return to U.K. We chose a Pearl room for the 1st visit on the Top floor which gave access to the Pearl Lounge also on the top floor.Well worth the extra cost as the Lounge was less manic and calmer than the Mezzerie at bteakfast (although there were less choices than the Mezzerie)-which at times feels like a school canteen.) The canapés and cocktails were very enjoyable. each evening as we watched the dramatic sunsets from the terrace. The service on the whole wes very good by the Lounge staff and we were glad we chose this room package for the first leg. N.B.when using the lift you have to use your key card to access the top floor.Departure day we had a very early flight to Bali pre-dawn so we asked Reception to send boxed pastries and coffees to our room 1 hour before our pick-up. This arrived on time and we were well-fed before our luggage was collected and we didn't feel rushed or panicked.So we enjoyed our first stopover. We arrived back at the hotel 10 days later in the wee hours of the morning exhausted, jet- lagged and desperate to put our heads down.We were allocated a room by a service lift which we always request NOT to be put near because of possible noise early in the morning.We were not happy and remonstrated with the 2 male receptionists who were intransigent and could only offer a possible move the following day.Resignedly we went to our room which was also on the wrong side of the hotel too.We collapsed into bed in the much smaller room than we have ever had on our numerous stays here. Waking up the next day, we drew the curtains to be met with a view of a massive building crane.Unbelievable.As repeat customers for 6 years we felt that the hotel had let us down badly and we both decided that we would not return to The Waldorf ever again. However, we spoke with Julia Yang assistant Reception manager who listened to our experience and went to the room to see for herself.She apologised and offered a much larger suite on the top floor.Many, many thanks Julia because you turned around a bad situation for us.When we got to the room the view was wonderful, the room and terrace were extra spacious and the last 2 days before returning to the U.K. were memorable and pleasant in the end. The commissionaires at the hotel front have to be mentioned for their cheeriness and pro-active abilities especially Nadeem who went far above and beyond and left us with such incredible, pleasant memories. Finally, the weather on this return visit turned extremely hot-39/40°C and the staff on the beach were working in that all day bringing bottled water and ice, food and drinks and of course setting up loungers.It was especially busy on the beach too so they were run off their feet.Lawrence,Yasser and Gayan did an excellent job in very difficult conditions.So thank you to this hard-working team. But for the Building crane room fiasco I would have given 5 circles however the wonderful Ms. Yang meant that we enjoyed our stay in the end and will return but in a Pearl room from now on.

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“Just OK for a five star hotel”

A nice hotel on the Palm, but getting a little old now. Confusing and bright light switches, lack of USB sockets, and a weird dress code for the lounge made it a but frustrating. Staff were pretty good throughout, especially at the beach. Full of kids at the weekend so not recommended for a quie… more

A nice hotel on the Palm, but getting a little old now. Confusing and bright light switches, lack of USB sockets, and a weird dress code for the lounge made it a but frustrating. Staff were pretty good throughout, especially at the beach. Full of kids at the weekend so not recommended for a quiet relaxing time.

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