Shangri-La Hotel & Apartments

“Excellent Hotel staff”

Khodarahm excellent Dear Hotel Manager I am writing to express my sincere gratitude for the outstanding assistance provided by one of your staff ( Mr. Khoda rahm ) members during our stay in 2015. When our flight was delayed and we faced difficulties in finding a taxi due to the late hour and th… more

Khodarahm excellent Dear Hotel Manager I am writing to express my sincere gratitude for the outstanding assistance provided by one of your staff ( Mr. Khoda rahm ) members during our stay in 2015. When our flight was delayed and we faced difficulties in finding a taxi due to the late hour and the large number of luggage, this individual went above and beyond to coordinate and ensure that we were able to secure a taxi at the last moment, allowing us to catch our flight on time. This act of kindness and dedication made a significant difference for us, and I believe it reflects the high standards of service your hotel upholds. I kindly request you to acknowledge and commend this exceptional staff member for their outstanding service. Thank you once again for your attention to this matter. Warm regards, Ali Reza

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“Luxury hotel and wonderful staff ”

This hotel was incredible. The staff in incredible. housekeeping team all also help us for make our day special.have to share about the doorman ,Khodarahm was so kind great doorman. Hes always greeting us with a smile and kind words, very good service. Here's why I think an awesome doorman at a … more

This hotel was incredible. The staff in incredible. housekeeping team all also help us for make our day special.have to share about the doorman ,Khodarahm was so kind great doorman. Hes always greeting us with a smile and kind words, very good service. Here's why I think an awesome doorman at a hotel really sets the tone for a good hotel stay because of him excellent service.

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“Pure luxury with outstanding staff !”

As a level six member of TripAdvisor writing this long review gave me a great deal of pleasure and satisfaction. No matter how busy i am i had to find time to post the review. I travel to Dubai three times a year. As top tier loyalty member of premium brand of hotels, the choice of hotels for me i… more

As a level six member of TripAdvisor writing this long review gave me a great deal of pleasure and satisfaction. No matter how busy i am i had to find time to post the review. I travel to Dubai three times a year. As top tier loyalty member of premium brand of hotels, the choice of hotels for me in Dubai are unlimited. I have my personal favorite hotels where i normally stay. This is the first time i booked Shangri-la, a hotel out of my comfort zone and I was not disappointed. I had booked four Horizon rooms (i will come to the Horizon later), The rooms are large and have breath taking view of Downtown and Burj. My room was upgraded which i appreciate. The suite was huge. The bathroom was massive with designer toiletries and had everything one could ask for in terms of spare toiletries. There was a walk in shower and a deep relaxing tub. The floor to ceiling windows allowed a great view of Sheik Zayed Rd ,Burj and surrounding areas. The bed was super comfortable. we had a great nights sleep each night and woke up feeling rejuvenated. Breakfast is an event at Shangri-la. we were stunt by the sheer volume and variety of the breakfast fare. what a spread. It was  literary a smorgasbord! if you want your eggs done a certain way, no problem whatsoever. The hot items were changed almost daily on the menu. Juices, smoothies, pancake, waffles, salad, tropical fresh fruits, Pho,noodle, variety of cheese, pastries, Masala Dosa,Paratha etc. etc. etc. .There was never a shortage of tables and the service people greeted everyone one with a warm smile and made sure your day got off with an amazing start. A special request was delivered to your table by the Chef and which was a nice touch! Thank you Maria,Sean,Anna,Oma and Sarat .GREAT JOB GUYS!! The hotel has a place called Balcony Bar where you can relax and have a refreshing drink. We came across an amazing staff who was at the the bar and at the breakfast. What a committed staff ! It is so good to see when people care about the guest comfort. That tells you the character of the brand that you are staying at that it is a premium hotel. Thank you Vishvi from all of us ! you are definitely an asset to the brand. And of course Olga, You are greeted by her smile every time you walk thru the lobby. It really warms you up and makes you feel welcome! Keep smiling Olga and thank you! Now to my favorite place in the hotel,The Horizon club! i recommend guest to book Horizon room, its worth every penny. Everything was great about this hotel, Fully equipped gym, Both Pools, Horizon and main Pool, but the Horizon Club lounge was at a whole different level, it was basically our hang out place and to hit the Chill button. We didn't feel the club was part of the hotel as the staff At the club Lounge, they really knew how to take care of their guests. It was flawless with wide variety of food choices and Immaculate service. They make you feel like you are in your own living room at home, the only difference was you didn't have to serve yourself. Even if i didn't have time to go to the lounge i would force myself to go so that i can say 'hi' to the gang as i would miss their welcoming and genuine smile. Our special thanks to Erica,Kathy and Janet and not to forget the guys i don't recall their names. As an owner of multiple businesses, I clearly understand the commitment to customer service which can only be achieved if there is a strong and unconditional leadership from Top management whose presence was clearly visible during our stay, watch them scouting the Hotel ground. This quality is missing in most hotels where Upper management who most of the time are bunkered in their office. It is very clearly evident that the staff at this hotel are highly trained because every single person we encountered smiled broadly and genuinely, showed a vested interest in you. You immediately feel that the staff mirrors the management's commitment to delivering outstanding customer service and you fall in love with the hotel. Did I say, they make you feel at home ! and this type of culture can only come from upper management. Shout out to the Shangri-la management for running a tight battleship. Thank you to each and every staff staff who touched us during our stay. Bless you all, stay safe and see you soon!!!

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“Cracks appearing”

I go to Dubai each year for Gulfoods. This hotel is reasonably priced for Dubai, easy location for WTC, DIFC and downtown. It’s solid but this time I noticed more how tatty the rooms are becoming. Needs a re-furb. Breakfast seemed a bit de-tuned too compared to my last visit.