Hilton Dubai The Walk

“Perfect stay”

Our first family holiday and it was perfect. From the staff, to the hotel, to the facilities to the breakfast. Amazing, couldn't fault anything within this hotel. Clean and tidy everyday.

“Comfortable Stay, Satisfied with the Experience”

i would like to thank one employee in reception his name is Bassel Thank him for his good treatment and the smile on his face.

“Standards Drop For Loyal Returning Guests”

Another good stay at Amwaj Rotana. Outstanding service from the pool bar staff, particularly Moduiddin. One area of concern was room not being cleaned by 6pm at night. When requesting a visit from a Manager to discuss this matter the lady I called at guest services want to know why - simple don’t q… more

Another good stay at Amwaj Rotana. Outstanding service from the pool bar staff, particularly Moduiddin. One area of concern was room not being cleaned by 6pm at night. When requesting a visit from a Manager to discuss this matter the lady I called at guest services want to know why - simple don’t question your guests, but arrange a Manager to attend. Guests should not be expected to make up their own beds and should be provided with clean towels without the need to chase housekeeping.

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“Amwaj Rotana”

Stayed here for 10nights on the all inclusive package. The transfer from the airport was about 1 hour. The traffic and noise around Dubai, the hotel and JBR in general affected our stay and trips that we wanted to go on due to traffic congestion everywhere! This was a last minute booked trip so I d… more

Stayed here for 10nights on the all inclusive package. The transfer from the airport was about 1 hour. The traffic and noise around Dubai, the hotel and JBR in general affected our stay and trips that we wanted to go on due to traffic congestion everywhere! This was a last minute booked trip so I did not particularly research the area and chose it for the beach location and sunny climate. Check in was good approx 10.30pm and as the restaurant’s were all closed they gave us a menu to order room service which was a nice touch and appreciated. We ate at all the restaurants in the dine around package. All were nice with good quality foods and choices. Service at the restaurants was good, however on one occasion I ordered a salad at the pool bar which failed to arrive. After 1 hour I questioned this. The bar staff all started apologising for the rest of the day so much so it made me feel uncomfortable. Some of the pool bar staff seemed very stressed. I feel the fact that some people pay and some people order off the all inclusive menu makes it difficult for the staff to manage. Hassan was always really friendly and served our drinks with a smile. The hotel also caters for other events such as a Saturday brunch and baptisms which is a bit weird and confusing for hotel guests. Unfortunately on top of the constant road traffic noise we also experienced very noisy neighbours from 0100-0300 am when a family with small children arrived back after their nights out. This is the 1st time ever I have had to move hotel rooms. But after 3 nights of very little sleep it had to be done. Not a fault of the hotel but depending on your room location you may experience heavy traffic noise. The hotel handled our request well and we then had a much quieter room in regards to both traffic noise and neighbours. Our 2nd room was more spacious. Great view. Beds were comfy but pillows way too soft. Room was cleaned daily, water, coffee etc replenished. The whole hotel is spotlessly clean. The lifts at the hotel are a real pain. We could take the stairs being on the 6th floor but if on the 25th floor this really is not an option. The gym is good and this is where you get beach towels on a bag specifically for the beach which is 1 minute walk away which was ideal. Lots of bars, restaurants, dessert stalls which our daughter loved exploring every evening. There is an easy 10 minute walk to blue water over the bridge which is great again with shops, bars etc. We used the hotel to book a desert safari trip which we thoroughly enjoyed, but it took around 2 hours with traffic just to get to the place for quad biking etc. One night we experienced another waiter who said we could not sit in the outside lounge area with our 14 year old. We had sat here for drinks for the last 7 nights staff happily serving us drinks with no question quietly playing cards. Apparently it was the shish-a smoking area and one couple a good way away from us were doing this. When we mentioned this we got the over apologising that again made me feel uncomfortable. We absolutely did not want our child to be exposed to smoke and indeed she wasn’t so this comment was unnecessary given the fact that we had sat in this very spacious smokeless zone all week. The biggest asset of the hotel are the lifeguards around the pool. A big shout out to Sujin who made sure absolutely everyone is safe and well around the pool. You get fresh towels here daily. He was always checking in with everyone. Lovely man. We will miss his friendly smile and daily chats. Overall we had a good holiday to Dubai. The hotel is in a good location right next to JBR beach. But if you are wanting a peaceful relaxing holiday it is way too noisy.

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