Description
Facilities: 152 rooms, including 8 junior suites, 4 suites, 107 single rooms and 12 double rooms, are located on 6 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booki… more
Meals: Various dining options are available, including a restaurant, a dining room, a café and a bar. Bed and breakfast can be booked. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.
- Entertainment
- Live music
- TV lounge
- Shops in hotel
- Aerobics
- Cinema
- Parking
- Parking
- Free parking near hotel
- Parking near the hotel
- Valet parking
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Nursery
- Indoor pool
- Breakfast room service
- Room service
- Laundry
- Safe
- Iron
- Newspapers
- Car hire
- Foreign currency exchange
- Fax / Photocopier
- Luggage storage
- Sale of tickets
- Gardens
- Public bathroom
- Terraces
- Sale of tours
- Hairdressers / Beauty salon
- Security service
- Coffee maker
- Hair dryer
- Doctor
- Banquet and event room
- Wedding service
- Cloakroom
- Babysitting service
- Children’s pool
- Sun terrace
- Serviced office
- Conference centre
- Meeting rooms
- Bars
- Pool bar
- Coffee shop
- Café bar
- Bar
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Sauna
- Jacuzzi
- Swimming pools
- Full spa
- Children’s pool
- Sunbeds
- Umbrellas
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Laundry
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Porter service
- Shuttle transfer
- Airport transfer
- Shuttle
- Pets
- Pets not allowed.
- Smoking
- Smoking areas
- Smoke detectors in hotel
- Restaurants
- Facilities for events and banquets
- Restaurant with breakfast buffet
- Restaurant with high chairs
- Activities
- Golf course (within 3 km)
- Golf course
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly rooms
- Wheelchair-friendly access
- Check-in/Check-out
- Check-in from: 12.00 pm h — Check-out before: 10.00 am h
- Deposit:
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- General
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- Administration fee
Good to know
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Excellent
Based on 815 reviews
Location
Noise
Rooms
Service
Value for money
Cleanliness
Showing 4 featured reviews out of 815 TripAdvisor reviews
J
Joseph O
12/10/2024
“Great Experience at Kampala Serena”
Fantastic Experience always! From reception to room service for meals. Wonderful spa and health club. Proximity to major business areas. Security is always top notch and nothing to worry about. The huge compound and the general ambience is not comparable.
K
KenyaJoe
Nairobi, Kenya
03/07/2024
“Well maintained hotel”
This was my second visit to Kampala Serena on my way to Queen Elizabeth Park and not much has changed. Friendly staff made it all, most of whom are known to me. Food was delicious and the grounds were well manicured. It was only a night but I wouldn't hesitate to pass by the hotel again in my upco… more
M
MagathoM
Maldives
22/05/2024
“Excellent service and attention to details, but aging”
This is an elegant and gracious hotel. However, father time has caught up with it and it needs refresh. Having said that, the service is great the grounds are nice. The hair salon or barber shop is a rip off and a con job, so please avoid it at all costs.
A
apoorvam518
19/09/2024
“Promise & delivery mismatch”
Great hotel with good ambience . However , service needs improvement in terms of professionalism for the amount being charged . Follow up required for routine requests . F&B options continue to be limited and become stale for frequent visitor. Breakfast is quite limited in terms of spread and refil… more