Santa Ottoman Hotel

“The Hotel Provided what was Paid For”

I stayed 6 nights at this hotel. The hotel provided room service and breakfast. They also provided telephone services at the counter as well as within the room itself. Areas of improvement could be to have a pamphlet, or booklet in the hotel room, with the number for room service, wifi access and … more

I stayed 6 nights at this hotel. The hotel provided room service and breakfast. They also provided telephone services at the counter as well as within the room itself. Areas of improvement could be to have a pamphlet, or booklet in the hotel room, with the number for room service, wifi access and information on other services provided by the hotel.

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“It does the job for one night passing through Istanbul”

The hotel has seen better days and I put its current situation to poor management. The room was clean and acceptable, the shower screen and toilets were clean however there was mould growth on tiles grout and evidence of previous mould on celling that had been cleaned, this all can be avoided wi… more

The hotel has seen better days and I put its current situation to poor management. The room was clean and acceptable, the shower screen and toilets were clean however there was mould growth on tiles grout and evidence of previous mould on celling that had been cleaned, this all can be avoided with changing the fan in the toilet for better ventilation and cleaning the walls with bleach once a week. Stairway was blocked with discarded chairs on two levels and the fire exit was stuffed with used bedding the day I was leaving which is not acceptable. Breakfast was not buffet but a pre dished up for individuals and no tea or coffee was or other drink was not available or offered to us, I personally helped my self to some squash in a fridge. The hotel location is excellent as you are only a few minutes of foot away from Taksim and Esteghlal shopping street. Around the hotel is full of bars and pubs and clubs. We got a good night of sleep but we had to close windows to be not disturbed by the street noise. The air conditioning did work but settings were disabled so you could only select room temperature not speed. At early morning I switched it off. The small fridge in the room struggled to keep temperature down and again this was due to how it was installed in cupboard not allowing air circulation for it to exchange temperature. Bedding was clean but old with holes. the room had a safe but no instructions how to use it. Sufficient toilet paper and soap and shampoo was present. Sower screens, toilet and sink were clean to a good standard. With little effort by management this Hotel has the potential to provide a much better standard with better management and little cost to improve, now it is felt that the hotel is being managed in a tight budget making it a budget hostel not hotel. The hotel is 10 minutes on foot away from Hava buses connecting you to both Istanbul airports and front desk staff speak English and are polite and helpful. If you are passing a day through Istanbul I would still recommend it if you are not very fussy and accept what I described.

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