Holiday Inn Istanbul Old City, An Ihg Hotel

“Great location ,good staff”

We have stayed 3 nights , we have enjoyed aoor stay with Holiday Inn Old City our room was in good condition and very clean, Variety of breakfast was enough and delicious.Staff and service quality was also good.We recomend this property to our friends.

“A great hotel and staff that make it so!”

Excellent team from reception through to cleaning and kitchen and dining staff. Great customer service and a great quality hotel. My team and I stayed at the hotel for a week and could not fault the experience overall. Bektas on reception handled everything on a daily basis and pre arrival ensu… more

Excellent team from reception through to cleaning and kitchen and dining staff. Great customer service and a great quality hotel. My team and I stayed at the hotel for a week and could not fault the experience overall. Bektas on reception handled everything on a daily basis and pre arrival ensuring all detailing and information that I required was always available or sought by him. Cigdem in the dining area always had a large smile on her face and ensured that myself and my travellers did not leave the dining area without being completely satisfied. Yes, she kept asking until we left the area! Absolutely outstanding! Haroon, Tarun in the bar area were great as was Erdal in the reception area and Chef's Mehmet Ali and Yasemin in the kitchen area ensured the food was fresh and brought the way I requested when speaking to them. Finally, I spoke to the manager a few times Fatih about the staff and how pleased myself and my group were with his staff and he too was incredibly helpful in booking things we required. Overall, a great team who take pride in their quality of service. I would highly recommend this hotel for the above reasons.

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“Not bad, it is quiet but not cheap and not close to most”

Nice and quiet location, albeit a bit (20-30 minutes) walk from most tourist locations. But for us quiet was more important. Small grocery store close by, and plenty of shopping and dining also close by. Rooms are a bit dated and simple, but fully functional. We did not have the breakfast, got that… more

Nice and quiet location, albeit a bit (20-30 minutes) walk from most tourist locations. But for us quiet was more important. Small grocery store close by, and plenty of shopping and dining also close by. Rooms are a bit dated and simple, but fully functional. We did not have the breakfast, got that elsewhere. All in all some high prices. Lobby is nice and staff was friendly. Would recommend if you find the right price

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“Issues with rooms but resolved after complaining”

This hotel would have received 4* from me but the minus points let it down. Here's a summary - Pluses - Location - Average price - Choice at breakfast - Room size - Management took complaints seriously Minuses - Booked two rooms, 1 double and 1 twin. However on check-in they supplied 2 doubles and… more

This hotel would have received 4* from me but the minus points let it down. Here's a summary - Pluses - Location - Average price - Choice at breakfast - Room size - Management took complaints seriously Minuses - Booked two rooms, 1 double and 1 twin. However on check-in they supplied 2 doubles and the twin room offered as alternative was much smaller - 1 room's bathroom been wasn't cleaned at all and was poor seeing this as we arrived into the room. This was resolved within the hour after complaining to reception. - 1 room had a non-working phone, stuck sink plug in basin and silicone around bath tub was disgusting and full of mould. Alternative double room offered was too small and it was too late (11pm) to move after a long day that started at 5am. Both of the items were resolved the next day and I fixed the stuck sink plug myself! Overall, staff are friendly and did address our issues. My only concern is why I had to raise the issues in the first place as I shouldn't have pointed out shortcomings for this grade/brand of IHG hotel.

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