The Empress Hotel Chiang Mai

“Just do it!”

Absolutely outstanding! This was 5 Star Hotel, not only for its plush rooms, but its staff, amenities, and location. We really enjoyed the breakfast buffet. Pizza at the bar was good. Getting to the mall easy and economical (we took a 'Grab)'. Young people can walk it. Well worth the visit.

“Nice Hotel Yet Aged”

28/12/24 - 05/01/25 Room 1509 Lovely hotel yet a little aged. Chiang Mai at New Year is expensive however we paid a little over £510 for 8 nights which is very reasonable. Room is nice, again aged, the staff are friendly and helpful. We even got a gift of snacks when we checked in. Fairly good l… more

28/12/24 - 05/01/25 Room 1509 Lovely hotel yet a little aged. Chiang Mai at New Year is expensive however we paid a little over £510 for 8 nights which is very reasonable. Room is nice, again aged, the staff are friendly and helpful. We even got a gift of snacks when we checked in. Fairly good location, About a 15/20 min walk to the night markets, please of bars restaurants on route. Be aware though that the pool bar prices are quite possibly the biggest rip off in Thailand, and that says a lot. It’s a shame they feel the need to rip their guests off. Other than that, all positive

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“Second time staying here and was still impressed!”

The first time visiting Chiang Mai after the pandemic though we originally booked a hotel around the night bazaar but was cancelled two months ago due to the damage from the recent floods. The hotel looked cleaner and the room was tidy and unusually clean for a hotel of its age. Some of the staff w… more

The first time visiting Chiang Mai after the pandemic though we originally booked a hotel around the night bazaar but was cancelled two months ago due to the damage from the recent floods. The hotel looked cleaner and the room was tidy and unusually clean for a hotel of its age. Some of the staff were friendly though one of the male staff at the front desk looked indifferent. The area had many massage shops and eateries though we had to take a 15-minute tuk-tuk ride to the night bazaar area. The usual goodies were still given and the breakfast remained the same. A good hotel in Chiang Mai indeed.

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“Very welcoming hotel”

We were welcomed by receptionist called Lang. He was the most helpful and welcoming person in our 6 weeks in Thailand! We immediately felt we had a person we could ask for any concern. He would be amazing in a management position as he understands customer service!! Pool area - the umbrellas could… more

We were welcomed by receptionist called Lang. He was the most helpful and welcoming person in our 6 weeks in Thailand! We immediately felt we had a person we could ask for any concern. He would be amazing in a management position as he understands customer service!! Pool area - the umbrellas could be replaced as did not work properly and only shade in the area! Drinks at pool were reasonably priced. Pool water was a little too much on the cool side - could be a few degrees warmer. The lobby had an odd smell (musty) but the room itself was fine and very quiet with great bed. Breakfast area was crazy Tues-Sat as it serves those attending the conference center next door. Little things could really improve the breakfast (juice was warm as not served in machine or on ice, no coffee machine so coffee in pots get burned taste quite soon, most food was luke-warm not hot). Put Lang in charge and he would likely fix so many of those things ;) Definitely would consider staying again but would have breakfast elsewhere unless changes made.

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