Pullman Bangkok King Power

“Good value and Central to everything via BTS”

Overall this hotel offers excellent value for money. 5 min walk from Victory Monument BTS station which allows you access to all major tourist areas. Staff are friendly and efficient. Stayed on executive floor and staff at the executive lounge very professional and efficient. Drinks and food sele... more

Overall this hotel offers excellent value for money. 5 min walk from Victory Monument BTS station which allows you access to all major tourist areas. Staff are friendly and efficient. Stayed on executive floor and staff at the executive lounge very professional and efficient. Drinks and food selection one of the best I have come across for Accor hotels in Bangkok.

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“Enjoyable Stay with Exceptional Service ”

Extradinary service all the way. Welcoming lobby. Contemporary design. Comfortable yet modern. Spacious rooms. Enjoyed the lounge service on 20th floor. Big thanks to Music whom helped me with my little shoes accident. Exceptional service from the heart. Great breakfast selection from healthy ... more

Extradinary service all the way. Welcoming lobby. Contemporary design. Comfortable yet modern. Spacious rooms. Enjoyed the lounge service on 20th floor. Big thanks to Music whom helped me with my little shoes accident. Exceptional service from the heart. Great breakfast selection from healthy western to asian and local selection. Comfortable seating. Great location next to king Power dutyfree . Lots of eateries stall at the top floor. Theres free shuttle to airport daily if you are a hotel guest. Convenient. 10mins walk from BTS if you need. Exit 4.

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“Lack of staff procedures, staff need better training and lacks critical thinking skills”

Unfortunately the overall experience of the above mentioned stay in the Pullman King Power Bangkok was quite mixed.

 Upon check-in, we were greeted by the checkin staff, who presented us with welcome drinks. Unfortunately these were the drinks that the previous guests checkin in had left behind... more

Unfortunately the overall experience of the above mentioned stay in the Pullman King Power Bangkok was quite mixed.

 Upon check-in, we were greeted by the checkin staff, who presented us with welcome drinks. Unfortunately these were the drinks that the previous guests checkin in had left behind, i.e. one glass that been drunk from was half empty and there was only 1 refreshing towel. We had to point that out to the staff, so that we received a “fresh” set (still with only 1 refreshing towel though, for 2 people checking in).

 There was no queue when we started the checkin procedure, yet it took the staff nearly 10 minutes to check in 2 people which is ridiculously long. My profile is on file with the Accor group, and I had already performed the self-registration online. So the only thing that was needed is to quickly scan our identity documents, take a credit card deposit and hand over the key cards. Should not take more than 2 minutes, maximum 4, but certainly not 10. The front desk staff really need to up their game and level of attention.

 The next day when waking up, we found a cockroach in our bathtub. I appreciate we are living in South East Asia, but to find a cockroach in an upper class hotel at the 17th floor is not what we would expect. We notified the front office staff who apologised and promised to take care of it. And indeed they did. But it should not happen to begin with. When we got back to our room, the cockroach was gone, and as a token of apology, there was a card and a nice fruit platter with freshly cut pineapple, mango and watermelon. A very thoughtful gesture - the only problem being, it had been put in our room uncovered - see picture. There was no cling wrap or anything else like a plate or bowl to cover it. So we don’t know how long it had been in the room. Not very hygienic (especially not when there potentially are cockroaches in your room!).

 Unfortunately this is not all. On our last full day before checkout (i.e. we would check out the next day), after a long day in town, we came back to our room around 5pm, only to find out that housekeeping had not been to the room yet. When we called the front desk, there was no apology, just an uninterested reaction “oh they’re on the way”. At 5pm? Sounds to me somebody forgot, and now are scrambling to correct it. To make it clear, we did not have a “do not disturb” or “skip this day” sign on our door.

 The next day on checkout, the staff did not even think to ask if everything went well, and if the service and experience had been ok. She just took the keys, and presented us with the bill. Shouldn’t it be standard procedure in a premium hotel to ask your guests if anything could be improved? Overall it feels like there is a lack of procedures, training, eye for detail and generally thinking things through in the hotel. I have since raised these issues with the hotel. The reason for the late housekeeping service was “because of the Songkran festival, so a delay in service is to be expected”. So I have to pay the accommodation fee, but I get reduced service in return? Additionally, if that is the case, why don’t you put a notice in each of the guest rooms, informing guests that there is a staff shortage due to the festival? Without that, it’s only normal that guests expect service as normal. As a token of compensation for the inconvenience, they then offered free massages in the hotel spa. And this again demonstrates there is no logical thinking of the staff: I raised the concerns after we had already checked out and returned home, which the customer service staff could see from the feedback form (check-in, check out date plus country of residence of the hotel guest). We don’t live in Thailand. So offering 2 free massages is rather pointless. When I pointed out the absurdness of their offer, a different solution was presented but it should not be needed. The only positive experience was the pool staff, who were friendly and attentive. For the rest, the overall stay was rather unimpressive and a very lacklustre experience. Notwithstanding the central location, probably not a hotel which I would recommend.

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