Hotel Stoller

“Nice hotel in the city!”

My father and I stayed at hotel Stoller in November and had a lovely stay. The hotel is on the line 3 tram to Albisrieden, get on at Zurich train station towards Albisiriederplatz, get off there the hotel is directly across the tram stop. It’s around 10 mins ride. We had a junior room, this had tw… more

My father and I stayed at hotel Stoller in November and had a lovely stay. The hotel is on the line 3 tram to Albisrieden, get on at Zurich train station towards Albisiriederplatz, get off there the hotel is directly across the tram stop. It’s around 10 mins ride. We had a junior room, this had two sofas and a bathroom with a bath/shower. TV wise there were around 4 English channels. The room as large for a Zürich hotel room which was nice. We had no troubles with temperature ether - it was always nice and warm but not too warm. On arrival we were given two tickets for a free drink (soft or alcoholic) which was nice. There is a Coop very close to the hotel (useful) and a nice little cafe called Khans across the street which we used every day. Only issues were; - this is clearly a hotel very much used by people on business trips, you will be woken up early in the morning (6-7am) by people leaving their rooms to go to work. - I had food poisoning one night (not from hotel food, we did not eat at the hotel) and was woken up by the cleaner, my father asked the cleaner to come back in 2 hours, she stated she’d be back in an hour, my father explained I was unwell and needed time. She stated we needed to be out of the room in an hour and she’d be back - found the interaction a bit odd and frustrating.

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“Lovely, relaxing hotel.”

The hotel room was immaculate and had some water and juice in the fridge for us. There was also a lovely relaxing bar area where we had a couple of beers and cocktails. Staff were also friendly and welcoming and I feel it’s a good base to explore Zurich. We did not eat here but felt the drinks were… more

The hotel room was immaculate and had some water and juice in the fridge for us. There was also a lovely relaxing bar area where we had a couple of beers and cocktails. Staff were also friendly and welcoming and I feel it’s a good base to explore Zurich. We did not eat here but felt the drinks were as expected- we know that Switzerland is a little more expensive than other European countries.

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“A mixed feeling of my stay”

This is a mixed feeling of my stay at Hotel Stoller, a mix of satisfaction and confusion… I love how responsive Hotel Stoller was as they took every single of my request seriously, including my early arrival. We communicated back and forth and they gave me a very good and clear direction of how to… more

This is a mixed feeling of my stay at Hotel Stoller, a mix of satisfaction and confusion… I love how responsive Hotel Stoller was as they took every single of my request seriously, including my early arrival. We communicated back and forth and they gave me a very good and clear direction of how to get there— I had no hesitation when finding it. The receptionist helped out with my heavy and bulky luggage as well so they left me a very good impression in the first place. The room’s well-equipped and tidy. It was with a full supply of tea and body care products. There was also a big umbrella in case of the rain. Everything’s well-organized. The breakfast’s scrumptious and there were many choices. The waitress Mary’s exceptional. She’s enthusiastic and diligent. She was always there to ensure everyone’s need. We had a nice chat and a great time during our breakfast. So what caused the confusion? The receptionist promoted their breakfast when we checked in — “CHF 5 promotion” was the EXACT WORD he used and asked if we’d like to take it. Wow what a big deal I thought and why not. He had never mentioned any number besides that. When we checked out, our bill was over CHF 100 and we were all confused. The breakfast was actually with CHF 5 discount from the original price for real. He should have said “CHF 5 discount”/ “CHF 5 deduction”/ “CHF 5 off” and literally told us the exact price it would be. However, no words were mentioned. It also rang my bell that another guest also had an issue about the price of the restaurant when we checked in the hotel. I didn’t listen to their conversation for deep but the guest did bring up the price. Similar situation perhaps. I enjoyed my breakfast anyhow so I didn’t make a big deal of it. I only thought they could have handled it better and it should be in a more clear way. It was still a pleasant stay with Hotel Stoller. PS: Direction from Zurich airport: after landing, take the train to HB Station (a 15-minutes ride). Take tram line 3 right across HB Station to Albisriederplatz Station— (another 15-20 minutes, 5-6 stops). A few minutes walk to the hotel only and there is a sign right after you get off the tram, very easy to access.

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“Esh it was OK”

Stayed here on a visit to Zurich. Rooms were tiny but well kept. Felt like every tiny request we made had immense pushback from the staff. Definitely felt like there was no AC. Reading other reviews it looks like there may be but the laws in Zürich don’t require them to use it much. And they don’t.… more

Stayed here on a visit to Zurich. Rooms were tiny but well kept. Felt like every tiny request we made had immense pushback from the staff. Definitely felt like there was no AC. Reading other reviews it looks like there may be but the laws in Zürich don’t require them to use it much. And they don’t. Rooms were hot and no air flow. Asked for a water bottle after they took the complimentary ones out of the room. Push back from staff… Location was decent being next to the Tram, but would recommend staying in old town since there are way more food options. Overall - wouldn’t stay here again. If it was hotter outside I could see it being miserable, and just got bad vibes from the staff.

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