Best Western Plus Hotel Zürcherhof

“Recommend hotel in central Zürich”

We are a couple in our 50’s stayed at the hotel between 5-10/9/2024 Location was excellent near every thing Public transport was just around the corner Breakfast was awesome Room was big and comfortable Staff was amazing Thank you for a wonderful stay

“A mixed bag”

This Hotel does a lot of things right. A free minbar, stocked with water, two coke's, and a beer, plus free bottled water at the reception area, are a nice touch, and much more welcoming then a minbar with 10$ price tag for a bottle of water. Upon arrival the evening receptionist checked me in ve… more

This Hotel does a lot of things right. A free minbar, stocked with water, two coke's, and a beer, plus free bottled water at the reception area, are a nice touch, and much more welcoming then a minbar with 10$ price tag for a bottle of water. Upon arrival the evening receptionist checked me in very professionally, friendly, and helpful. I had worse check-ins at 4 star superior hotels, hence I was pleasantly surprised. Great first impression. I arrived around 10 p.m. and was leaving at 6:30 a.m. My rate included breakfast. The receptionist explained that breakfast only starts at 7 a.m. but they can give me a to-go box in morning. I thought, that's perfect, just what I need. She handed me a form where I could tick what I want, and the desired pick-up time at the reception. Upon check-out at 6:30 a.m. the professional receptionist has been replaced by a curt and unwelcoming guy. He said that breakfast was already open, and hence he didn't prepare my to-go breakfast. He mentioned that the problem was, that it would get warm. How big the issue is for a slice of break, honey, jam, and cheese to get warm, is questionable. Further, the form contained a field where I could specify the pick-up time. He could have prepared it shortly beforehand. For me that sounds more like a complete refusal to work. I had to decline his offer to join breakfast which was no suddenly half an hour ahead open, as I was expecting the to-go box and had an appointment at 7 a.m. where I could not be late. Hence I left the hotel without any breakfast, and the time for filling out the form and returning it to the reception was just a big waste of time. As for the Hotel itself, the property is old. There is one old, small, and slow elevator for the entire Hotel, which is absolutely not sufficient. Even during the off-peak hours between 10 p.m. and 6 a.m. the wait for the elevator was long. I was traveling for business, and booked a single room. I stay often in single rooms in Zurich when I travel for business. This was by far the smallest I encountered so far. Also very basic in amenities. No phone, TV without a portal to set up an alarm, hence no wake-up call possible to set up, as they advertise on the website. The shower and the shower door were abysmal narrow. With a shower door like this, they should provide you a giant shoehorn, to help with the squeeze. Im not massive, and it think that people with XXL sizes could have big trouble in there. For me overall a disappointment. I can't recommend this hotel, nor do I have any plans to return anytime soon.

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“Super hot and noisy”

Stayed here for two nights . Receptionist were lovely and helpful. Breakfasts were great. Pretty good value ( stayed in upgraded room, very clean and great location. But no a/c and lots of street noise as turned out was an area for legal street prostitution from 10pm to 2am. Then all went quiet……… more

Stayed here for two nights . Receptionist were lovely and helpful. Breakfasts were great. Pretty good value ( stayed in upgraded room, very clean and great location. But no a/c and lots of street noise as turned out was an area for legal street prostitution from 10pm to 2am. Then all went quiet……..Didn’t know about this till checked it out on second night. Again super hot, open windows, street noise this time checked it out and found the prostitution thing.Peter this to be NIMBY…..

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