Relais & Chateaux Schönegg

“Fabulous visit to Zermatt Hotel Schönegg”

Perched on an elevated position just above the village of Zermatt (very quickly reached from street level - and fast flowing river - by the hotel’s own tunnel and lift), Hotel Schönegg is without doubt one of the best hotels my wife and I have ever stayed in. It is a beautiful, comfortable hotel w… more

Perched on an elevated position just above the village of Zermatt (very quickly reached from street level - and fast flowing river - by the hotel’s own tunnel and lift), Hotel Schönegg is without doubt one of the best hotels my wife and I have ever stayed in. It is a beautiful, comfortable hotel with high quality bedrooms, dining room and terrace (view to die for!) furnished in traditional alpine style with high quality wood and soft furnishings it oozes class yet has a collection of staff in all areas who are polite, friendly, helpful and professional in every way. Service is impeccable and we cannot thank the hotel enough for providing us with a free upgrade from the most basic room (all of which look beautiful and to which the word basic would not apply) to a room in the new section of the hotel - the Petit Chalet - with a splendid balcony and birds eye view of the awe-inspiring Matterhorn and within earshot of the thunderous tumbling river that rolls through the centre of town. We were 30 years married just before our trip to Switzerland, this was a long planned anniversary trip finishing off in what we believed to be the best hotel - but we could not have imagined how blessed we would be with our choice! We were also very fortunate to enjoy 5 sunny blue sky days in Zermatt, able to hike in and view the mountains in all their glory - so the overall experience was magical! The only thing missing for me was an outdoor pool to chill out and swim in between the fabulous hikes. This facility is strangely very rare in Zermatt - but maybe because the space for it is at such a high premium - but I am glad to report that construction is already under way at the hotel to renovate the spa area and add an indoor to outdoor pool for the winter season. I just hope they don’t put up their prices us too much - as this hotel is currently very good value for money in what is a very exclusive and expensive village! Also I don’t think there was any air conditioning in the rooms - there was some kind of dial near the door - but we were there on a hot week - and, having been upgraded and very comfortable with the balcony doors open, didn’t make any enquiry. We were just so grateful to be there. The only other hotel we might have fancied was the Beausite, another very well located 4 star superior, the 5 star hotels look very nice but seem to be mainly in the middle of the village right on the Main Street Bahnhofstraße whereas the Schönegg and Beausite are in quieter elevated sites above but with very easy walking access to the village centre and to the mountain railways/ cable cars. Breakfast was very good, everything was pristine in the beautiful breakfast room, orange juice tasted like it had just been squeezed, tea and coffee brought to the table in gleaming pots etc and we did not try dinner on this occasion - though heard very good reports from other hotel residents. I really hope to return to Zermatt and this hotel some day soon (maybe winter or again in summer), the price of a holiday in Switzerland is the only barrier (though worth it definitely in this case!) and can thoroughly recommend the Schönegg to anyone who wants to visit a very special alpine village with all of its history and spectacular scenery and stay in a top class hotel. Thank you very much to all of the staff!

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“Chalet Hotel Schönegg in Zermatt -- just wonderful !”

This hotel is absolutely wonderful ! Our room was spacious, beautifully decorated and very comfortable. The staff without exception -- whether the driver who picked us up at the train station, the check-in staff, the people serving in the restaurant or the cleaning staff -- were all warm and welcom… more

This hotel is absolutely wonderful ! Our room was spacious, beautifully decorated and very comfortable. The staff without exception -- whether the driver who picked us up at the train station, the check-in staff, the people serving in the restaurant or the cleaning staff -- were all warm and welcoming, helpful and professional, and always available for questions. The food in the hotel restaurant was so good, both tasty and artfully presented, that we sent our congratulations to the chefs. The restaurant windows look directly onto the Matterhorn. Guests can also dine or enjoy a leisurely drink on a wide terrace that also has a direct view of the famous peak. We highly recommend this hotel.

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“Most impressive hotel in Zermatt!”

Best hotel we ever stayed at, bpth the service, view and rhe food :) thanks to the blonde man in the resturant giving us tips for mountain resturant for our walk from Blauherd :-) We had amazing view to the Matterhorn from our room, and had drinks at the balcony in the evening. Definetely coming … more

Best hotel we ever stayed at, bpth the service, view and rhe food :) thanks to the blonde man in the resturant giving us tips for mountain resturant for our walk from Blauherd :-) We had amazing view to the Matterhorn from our room, and had drinks at the balcony in the evening. Definetely coming back :)

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“Very nice hotel but not a 5 stars”

The location of the hotel is idyllic. The Matterhorn is positioned perfectly to wake up facing it. Gorgeous. The staff are incredibly kind and very helpful. 10 stars for all of them. However, the connection with the corridors to Le Petit Chalet (new part of the hotel) looks like corridors from… more

The location of the hotel is idyllic. The Matterhorn is positioned perfectly to wake up facing it. Gorgeous. The staff are incredibly kind and very helpful. 10 stars for all of them. However, the connection with the corridors to Le Petit Chalet (new part of the hotel) looks like corridors from the 80s. Not nice at all. No decoration. Very cheap. And the new part has no flowers on balconies like the main building. This part is behind the hotel and a little bit in a hole. The rooms are renovated but you can see it. The bathroom Room 111 was very small and you splash water everywhere while showering. It's not practical. There is a very small separation between the rooms when you go out on the terraces. It's a bit light. You don’t feel confortable. The beds are hard, without box springs. There are wooden slats under the mattress . The breakfast buffet has a nice choice but a little bit light for a 5 stars hotel. We also slept one night Room 408 in the main building and be carreful it's a little bit noisy. The terrace and the restaurant are just below. And we had one guy smoking cigar… the smoke got the room. Terrible. We had to close the windows to sleep. There is also a construction that will begin right across the street from the hotel… so it might be noisy for at least 18 months. This hotel is definitely not a 5 stars hotel.

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