Sunstar Hotel Grindelwald

“Very good option in busy touristy village”

Good location, reception staff was particularly nice and helpful, good food at the restaurant and at breakfast. The lounge part is really nice and cosy, the terrace has a great view. Globally quite busy with tour busses, but my own schedule was different than the tours, so it was ok. To find somet… more

Good location, reception staff was particularly nice and helpful, good food at the restaurant and at breakfast. The lounge part is really nice and cosy, the terrace has a great view. Globally quite busy with tour busses, but my own schedule was different than the tours, so it was ok. To find something less positive, I would say that the staff at dinner was a bit confused, many waiters, they didn’t seem to have tables attributed, so different ones would come and not know if I was attended to, or not come at all and I had to signal any waiter looking my way from the other side of the room.

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“Luke warm stay”

This is a hard review to write because I really wanted to leave a better review. I can’t tell if the hotel is just understaffed, or if they over commit. We stayed in one of the suites and while the views were amazing, the room is in desperate need of a remodel. The carpet is orange and very faded… more

This is a hard review to write because I really wanted to leave a better review. I can’t tell if the hotel is just understaffed, or if they over commit. We stayed in one of the suites and while the views were amazing, the room is in desperate need of a remodel. The carpet is orange and very faded. The beds are thin and old. Everything in the room seemed at least 20 years old and it was worn out and tired. The refreshing of the drinks in the fridge is nice but not in proportion with the amount of occupants in the room. We had 4 people and one still and one sparking water along with one Coke isn’t even enough for all of us. Seeing as how the other option was beer, and I don’t drink nor do my kids, it was a disappointment. The positives: the spa area is lovely. Just a warning though to fellow Americans, the steam rooms and sauna are no bathing suits. You can wear a towel in but just be aware everyone else is in their birthday suits. Nothing wrong with this, just a bit surprising. All of this is included in the room rate. Breakfast was also delicious. Lots of choices and an egg station. The ladies setting the tables are a bit short with you, especially if you sit at a table set for more than you, regardless if more in your party are coming down. The negatives: this next part is where my confusion in understaffed (which it did not seem like they were) or overcommitted comes in. We ate at the restaurant on night and it was a 2 hour meal. It should have been more like 1 hr. They were full but they also kept saying the kitchen was too busy. It’s kind of like, well, yeah, if you are to capacity that happens. But it seems like the amount they seat vastly out numbers the kitchen capacity. This also spills over to the bar area. They offer food supposedly till 9. When I tried to order at 8:30 (a salad) the guy made a face and I was like, what. He said it was late and I honestly thought I read the time wrong. But I confirmed it said 9pm (21:00) and he gave the reasoning of the restaurant is full and they make the food. Well then don’t offer food if it is an issue! Offer ready made stuff that can be grabbed right there. Again, then over extending themselves to seem like they have all these options, but they don’t. I already addressed the tiredness of the room. For the cost of it, almost $1,000 a night, I would expect much nicer. We stayed in a 5 star hotel in Rome this trip as well and it would put the Sunstar to shame. Cost pretty much the same for far superior service/rooms. We loved Grindelwald but I think we would stay somewhere different next time.

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