Sunstar Hotel Grindelwald

“Beautiful hotel, fantastic view of the Eiger”

The rooms and view are beautiful. The staff is friendly and service is excellent. We used the restaurant and bar twice - food is very good as is service. The pool and spa amenities are top notch. The town of Grindelwald was not to our taste, but these accommodations are first rate.

“Great breakfast experience!”

I checked in on the 6th of August for a night and I stayed here alone. The hotel amenities, facilities and views were amazing. But there’s one thing I would like to highlight which is the amazing hospitality by the service staff at the hotel in particularly Christian from the breakfast restaurant.… more

I checked in on the 6th of August for a night and I stayed here alone. The hotel amenities, facilities and views were amazing. But there’s one thing I would like to highlight which is the amazing hospitality by the service staff at the hotel in particularly Christian from the breakfast restaurant. Christian explained to me the different sections of the restaurant when I first entered and he made sure if everything was good for breakfast. I enjoyed the small talk and experience I had with Christian and the rest of the staff at Sunstar. Would highly recommend this place!

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“Unimpressed”

I am sorry to write this review, but I was a little disappointed with my experience at Sunstar. I rented 2 rooms, one of them was a junior suite. Unfortunately, the junior suites are located in the wing they have NOT remodeled. The space of the room was nice and plentiful, but it felt like I had wa… more

I am sorry to write this review, but I was a little disappointed with my experience at Sunstar. I rented 2 rooms, one of them was a junior suite. Unfortunately, the junior suites are located in the wing they have NOT remodeled. The space of the room was nice and plentiful, but it felt like I had walked into a condo from 1970 with orange carpeting and wooden built-ins. It was very stark, like an old fashioned motel room, which I was not prepared for! A lot about this room was just annoying. We spent 3 nights at the hotel and it grew on me, but I would not stay there again for $600++/night. Coffee Maker/Refrigerator: Lovely! Coffee was so good and it was nice having a stocked self-serve fridge with some cold drinks in it, such a nice touch. Thank you. Closets: Our room had closets with a rolling door that was so loud and annoying to heft back and forth anytime we were getting dressed. There were no drawers in my room for me to fold and place my items and that was very annoying. There was a bookcase in the bedroom, but the shelves were not deep so wasn't easy to store my things on this bookcase. The nightstands were very diminutive and again, not very useful. AC: Nope. As several reviews inform you, there is no AC in this hotel and in August it is HOT, you will miss it! Luckily, they place a fan in the room and that really helped. We could also open our windows but then you have the early morning light waking you up, so that did not contribute to a good night's sleep. Beds: They were ok, not great. The linens are cheap and that made me sad. Bathroom: No bueno. Cheap, travel-lodge towels, dangerous height of a tub to step over/into for a shower. Unremarkable toiletries, stark white tiles. Really ugly aesthetically, and it felt very Travel Lodge circa 1980s in the bathroom. I did love their blow-dryer though! Views: Gorgeous! The views were simply amazing. We had a very large balcony that we shared with 3 other rooms. That was a little awkward as we all needed to have our windows and doors open in the August heat which allowed no privacy because we were all sharing the same space, so that was just disappointing. Lobby: AMAZING! However, the guests were often very poorly mannered and several times I walked by guests with their bare feet up on the furniture or even lying down taking naps on the couches of the public area lobbies. Bizarre. So many children running amok and it was just not nice. There is a play room with toys for children and walking by it, I was shocked to see it! There were toys strewn across the whole entire room, as if a child had emptied every bucket and shelf of toys and thrown them around the room. Not sure why this hotel attracts such careless parents, it was very concerning. I think the hotel needs to ask a little more of their guests in the common area. I should have said something to management, but I didn't. But the absolute disregard shown by the adults and children could have been politely corrected to elevate the experience for all the guests. Nobody wants to walk across a great lobby with sleeping bodies on the couches and people placing their bare feet on the chair across from them. sheesh. Breakfast: Incredible! This was done very well. No complaints here, at all! Great staff, great selection of food and high quality all the way. We tried to eat outside one morning, but the bees found us and it was just too distracting trying to eat while 10 bees are dive bombing the table! Haha, so we made our way back inside. Hotel Grounds: We were busy hiking so much we did not take advantage of the hotel property. The few times I tried, I was just turned off by so many people lounging about without any class as to how to behave in a nice hotel so I just retreated back to my Travel Lodge 1970s room. Did not use the spa or pool as the screaming children made me rethink why I would want to go to the pool. I love the sound of kids playing and having fun, but this was different, this was children acting like the pool was theirs, not a public space. Employees: Amazing. Everyone we interacted with was professional and hospitable. They looked tired but kept a professional air about them at all times. I appreciated that! All in all, I would not recommend this hotel if you are looking for a more boutique hotel experience. This is a chain hotel and it felt like Disneyworld on a mid-tier cruise ship. I did not like it. The location is great and while I would stay in Grindelwald again, I would absolutely not stay here. The other side of the hotel was updated and very pretty, but it was the thoughtless clientele that really were the issue for me in addition to the outdated junior suite experience. At $600/night, I was expecting a little more for my money.

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