Hotel Kirchbuehl

“A quiet retreat away from the hustle and bustle”

Hotel Kirchbuehl is a beautiful retreat away from the city centre. We looked forward to their breakfast buffet every morning as the views were stunning and the food was great.

“A very disappointing experience”

I have just read the two negative reviews titled ‘Avoid for the rude staff and ordinary services’ dated August 2024 and ‘Angry staff and bad service’ dated September 2024. They both share my sentiments! I had stayed here once before, 25 years ago, so clearly management has moved on to the next gene… more

I have just read the two negative reviews titled ‘Avoid for the rude staff and ordinary services’ dated August 2024 and ‘Angry staff and bad service’ dated September 2024. They both share my sentiments! I had stayed here once before, 25 years ago, so clearly management has moved on to the next generation. There is an old saying that the first generation creates a business, the second generation successfully builds the business, and the third generation destroys it. I kept thinking about this during our 4-night stay. Upon arriving at breakfast on our first morning, we were welcomed not with a smile and a “good morning” but with a very stern “what is your room number” followed by “sit wherever you want”. Further, they were in a rush to have everyone out of the restaurant as quickly as possible because all staff were vacating the premises at 10am for a day-long team building session. Reception was closed for the day, the hotel front door was only accessible with guests’ room cards, and there was a note on the door providing a phone number if there was anything urgent. I have never experienced a hotel fully closing its reception facilities. I hope the team building exercise achieved something to make a positive difference because we experienced something very disappointing and distressing in the restaurant over dinner on the night of our arrival. Two Korean guests sitting next to our table with very limited English or German were having trouble understanding the dinner menu, especially given one could have a selection from the full menu for one price, three items for a lesser price or just one main course for another price. I stepped in with Google translate to help them, while the waitress, becoming very agitated and impatient, rolled her eyes and, looking at us, said out loud “bloody Asians, they can’t even speak English”. And that was said to me and my wife, who is Asian (Thai). Further, at a guess, at least 75% of the guests when we were there were Asians, so they’re clearly a very important segment of the market for the hotel. Not good enough Hotel Kirchbuhl. You must lift your game. To management, please teach your staff urgently about the importance of customer relations, manners, and how to smile. Finally, on a positive note, a clean and very comfortable room, and very good food.

less