Hotel Monopol Luzern

“Great customer service”

Excellent customer service by Silvia at Hotel Monopol, Switzerland!. Silvia made communicating with her very easy and she was very understanding and friendly........... .. Thank you and look forward to visiting in 2025 with my family!.

“An average hotel at an above average price with an above average staff”

Front desk staff was very helpful. The breakfast was good. The location was as close to the train station as you can get. The hotel is very dated. It needs a coat of paint and new flooring. The carpet is ancient. The room was comfortable, but the air conditioning could not cool the room adequately,… more

Front desk staff was very helpful. The breakfast was good. The location was as close to the train station as you can get. The hotel is very dated. It needs a coat of paint and new flooring. The carpet is ancient. The room was comfortable, but the air conditioning could not cool the room adequately, although it did cool it down enough to manage. I admit it was quite hot outside but still....The room lighting was very dim which unfortunately is typical these days. It feels like an old hotel, which it is. The step up into the tub/shower combo was quite high and would be difficult for some people. It was an adequate stay, but like everything else in Switzerland, it was pricey for what you got. I booked it primarily for the location and the air conditioning. It's not a hotel I would stay in again, but it was good enough.

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“A Poor Stay, and a Poorer Response by Monopol Management”

Note: I'm posting this after first sending it to the Monopol to allow them a chance for a fair response. They did not respond. We stayed in Monopol for 3 nights in late August 2024. The hotel is convenient to the train station. The room was OK until at 11:00 our first night we noticed a water leak… more

Note: I'm posting this after first sending it to the Monopol to allow them a chance for a fair response. They did not respond. We stayed in Monopol for 3 nights in late August 2024. The hotel is convenient to the train station. The room was OK until at 11:00 our first night we noticed a water leak dripping down from the ceiling...into my open luggage. Since there was NO PHONE is our room, I had to walk down to the front desk, and found no one there. A sign directed me to call (#61?), but no one answered. Went back up to the room and tried to clean up the mess. Went down to the a 2nd time...still no one there and no one answering the phone. 10 mins later we went down a THIRD time and finally found a clerk and another employee. Their solution was to offer us another room for the night only....we would not be moved into it since it was promised to another guest the next night. We opted to stay in our room so as to not have to move all our things for a just a few hours. The next day the front desk manager (Paul?) told us he fixed the leak. The next night the leak began again, this time by the bathroom door. It soaked the carpet and forced us to jump over the the soggy carpet to get into our bathroom. We informed the front desk, and the manager assured us it would be fixed, and said issues like this happen..."It's an old hotel" he said. He apologized for our inconvenience. There was no attempt to compensate us for the unsatisfactory room beyond an offer to give us a free breakfast the next morning, something we had already paid for. A staffer offered to throw my wet clothes in the dryer, but not to wash them from the funky water that dripped onto them. We got a meek "We're sorry" when we checked out. We understand that an issue like this can affect any single night in any hotel. However, when the problem goes to a SECOND night, after we were promised it was fixed, then the lack of resolution is unacceptable. Our room was clearly not up to full price standards, and yet the Monopol was willing to charge us that much, and offer only a "we're sorry" as a management response.

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