Altstadt Hotel Le Stelle Luzern

The following facilities or services will be unavailable from October 25 2021 to June 1 2022 (dates subject to change): Dining venue(s). Mandatory fees: You'll be asked to pay the following charges at the property: A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking. A tax is imposed by the city: CHF 4.00 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. . Optional fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Valet parking fee: CHF 27.00 per night Late check-out fee: CHF 50.00 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Switzerland). . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a smoke detector Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: The front desk is open daily from 6:30 AM - 11 PM. The check-in location differs from the property location. To check in, go to Altstadt Hotel Krone Luzern, Weinmarkt 12, Lucerne If you arrive at the property after hours, you'll need to check in at an alternate location: Hotel des Balances, Weinmarkt, LucerneFront desk staff will greet guests on arrival. The property is located in a pedestrian zone. However, cars are allowed to park in front of the hotel during arrival and departure. Check-in and breakfast for this property are based at a different location, (Hotel Krone - Weinmarkt 12 - 6004 Lucerne, 74 meters from Altstadt Hotel Le Stelle Luzern). Check-in 11 PM-6:30 AM takes place at the Hotel des Balances across the street.. Minimum age: 25. Check in from: 3:00 PM. Check in to: 11:00 PM. . Check out: 11:00 AM. House Rule: Children welcome. House Rule: No pets or service animals. House Rule: No smoking.

The front desk is staffed during limited hours.