Hotel Steffani

“Disappointed”

First impressions are always valuable. We booked this “4-star” hotel through an agency for a one night stay in St. Moritz, arriving via the Bernini Express sightseeing train from Tirano, Italy. We were promised an included transfer to/from the train, located in center-city. On arrival, my partner a… more

First impressions are always valuable. We booked this “4-star” hotel through an agency for a one night stay in St. Moritz, arriving via the Bernini Express sightseeing train from Tirano, Italy. We were promised an included transfer to/from the train, located in center-city. On arrival, my partner and I wasted no time exiting the train and making our way to the lift and pick-up point, but no car is waiting. I paid the taxi driver waiting CHF25 for a ride to the hotel. On check-in I was told the driver waited 10 minutes and left. What?? Did he have something else better to do on this off-season October day? When your ride is waiting at the airport holding up a name card do they just leave after a very brief wait?? Very, very disappointing!! The room is nice, simple but with pleasant accoutrements. The temperature is far too hot but we opened the balcony door to let in some fresh air. We were told this was an upgrade. The king bed is comprised of two separate mattresses, similar to what you find in a lower price 3-star hotel, and as hard as the floor to sleep on. Just saying. After 31 years with the airlines, Switzerland is my 37th country, so this opinion is based on experience. Dinner at the hotel was overpriced but pleasant and reservations weren’t necessary for this mid-October visit. I had smoked shrimp with toast for an appetizer and wiener schnitzel with frites as a main. My partner had no appetizer but thin veal with frites as a main. No wine, just water. The food was delicious and portions were excellent. This morning we will have breakfast (included) and try out the pool. We’ve been encouraged to visit the pool area by other guests. Then a walk around the local area for some shopping before our return train ride back to Tirano. I’ll share updates and photos when I edit this post.

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“Average place”

We stayed one night and it is ok place for a day. Friendly staff and shuttle driver. Rooms were ok. Windows form the room to the balcony has no privacy. You are in front of people on the street as well as people form adjacent room. No tea bags were provided only coffee. For tea bags they want you t… more

We stayed one night and it is ok place for a day. Friendly staff and shuttle driver. Rooms were ok. Windows form the room to the balcony has no privacy. You are in front of people on the street as well as people form adjacent room. No tea bags were provided only coffee. For tea bags they want you to buy them from the restaurant. For a high end hotel, this seems some what odd

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“Would not go here again.”

In my 3 week trip to Switzerland this was the worst hotel I stayed in. Except for the staff at reception ( who were a breath of fresh air ) all other aspects were well and truly below average. The buffet breakfast as well as the staff were way below expectations. Food and service in dining room at … more

In my 3 week trip to Switzerland this was the worst hotel I stayed in. Except for the staff at reception ( who were a breath of fresh air ) all other aspects were well and truly below average. The buffet breakfast as well as the staff were way below expectations. Food and service in dining room at night pathetic.

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