Ac Hotel Palacio Universal By Marriott

“Great stay - high standard throughout”

Always a great stay here - hotel is high standard throughout. Rooms are spacious and modern. Staff are really friendly and helpful - quick and easy check in/out. Breakfast was a little limited on hot food but good cold selection. No parking available but there is underground opposite.

“Interesting bayfront hotel”

This waterfront hotel is in an interesting old building, with view rooms looking out to the Bay and surroundings, nice lobby for a relaxed breakfast. My room had the great view, and the finishings are nice, but the flooring seemed to be of a cheap material that had bubbled/warped already and I no... more

This waterfront hotel is in an interesting old building, with view rooms looking out to the Bay and surroundings, nice lobby for a relaxed breakfast. My room had the great view, and the finishings are nice, but the flooring seemed to be of a cheap material that had bubbled/warped already and I notice it hadn't even been cut and laid properly along the wall (a gap) when installed. My friend didn't enjoy the enclosed feeling of the interior room she booked. We were sent to a really bad nearby restaurant by the staff but not their fault as the choices were limited with a late arrival, in fact the staff here are the best aspect. The parking situation needs to be explained more clearly. There are "limited discounts" available for a certain number of guest to park elsewhere, and if you arrive later, left to your own devices, the parking garage directly across the street is a steep 30 Euros for overnight. The entrance driveway is nicely blended into the front parklet for esthetics, but this means it's not clear it can be driven on or marked at all, you will likely miss it and need to circle another four blocks to approach again, and then discover locals feel free to block it when you might want to drive up and unload. Still enjoyed the visit despite the minor irritants.

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“Mixed bag: good value, so-so accommodations”

The good: great location, good breakfast and nice looking restaurant area. The bad: cheap room fixtures, thin walls, old and cheap bedding, and lots of street noise depending on room and day of the week. We stayed here for 5 days while visiting family. Although we enjoyed the location, we found... more

The good: great location, good breakfast and nice looking restaurant area. The bad: cheap room fixtures, thin walls, old and cheap bedding, and lots of street noise depending on room and day of the week. We stayed here for 5 days while visiting family. Although we enjoyed the location, we found the interiors of the rooms to be small, cheaply done and the mattresses definitely needed to be replaced (soft and saggy). We also noticed the walls of the room were very thin. We heard our neighbor speaking German and snoring as well. Overall it was a good price for the location, but we may pay more for better accommodations next time.

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“GREAT LOCATION ”

Well positioned in the old town of Vigo. Across the street from the busy marina. Handy for lots of local bars and seafood restaurants. The hotel reception area is quite small with the restaurant area adjacent. It looks like it should be a lot bigger from the outside. It's an old building. We had ... more

Well positioned in the old town of Vigo. Across the street from the busy marina. Handy for lots of local bars and seafood restaurants. The hotel reception area is quite small with the restaurant area adjacent. It looks like it should be a lot bigger from the outside. It's an old building. We had room 312 which was well big enough. We found it quite dimly lit. The TV is not surprisingly all Spanish and Portuguese channels. There is no tea and coffee facility in the room. You need to purchase a drink from the restaurant and when I went to get one it was closed. We had a problem with the bathroom sink stopper becoming stuck so we had a full sink for most of a day. It was rectified eventually. We found the bed rather low to the floor. It isn't a Marriott bed either. It's a cheap bed on six small legs. The middle two were badly bent over which I fixed. It wasn't a comfy bed. The room did have a small balcony which was nice to sit on. The star of this hotel is undoubtedly Santiago on the reception desk. He was very nice and helpful with great English. If returning though, I would choose a different place to stay.

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