Hotel Alfonso XIII, A Luxury Collection Hotel, Seville

“Beautiful from a distance..”

I first stay here 20 years ago and for so long been wanting to come back. It is beautiful but on closer inspection it's beginning to feel dated and whilst staff always helpful the service is slow. Food in the restaurant is great, but you cannot be serving cold food in the American bar, especially a… more

I first stay here 20 years ago and for so long been wanting to come back. It is beautiful but on closer inspection it's beginning to feel dated and whilst staff always helpful the service is slow. Food in the restaurant is great, but you cannot be serving cold food in the American bar, especially as we arrived later than anticipated on our first night. The bathroom facilities are really showing their age and I'm sorry but mould is not something one associates with prestigious hotels. Would I come back... 🤔

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“Bit of a treat.”

We were passing on the way to the Plaza de Espana. Fancied a coffee - and called into the Alfonso. Welcomed despite the staff having to clear away what looked like a lavish breakfast. Delightful staff, very helpful. Nice seat by the central area. Good coffee, expensive but worth the view. Thank you… more

We were passing on the way to the Plaza de Espana. Fancied a coffee - and called into the Alfonso. Welcomed despite the staff having to clear away what looked like a lavish breakfast. Delightful staff, very helpful. Nice seat by the central area. Good coffee, expensive but worth the view. Thank you, we appreciated our brief look at your lovely hotel.

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“Good but...”

Truly beautiful, most luxurious, stunning property. Most upscale furnishings, large rooms and simply majestic. In terms of property itself, other five star hotels don't even compare. Perfect location also. But, why three stars? Because of service. Service doesn't exist here. I'm not saying it's bad… more

Truly beautiful, most luxurious, stunning property. Most upscale furnishings, large rooms and simply majestic. In terms of property itself, other five star hotels don't even compare. Perfect location also. But, why three stars? Because of service. Service doesn't exist here. I'm not saying it's bad. But, staff here don't greet. Just busy doing their work. I'm not saying it's a bad service. Just don't expect any staff to say hello, open the door, push elevator button, etc. Service is key part in five star hotels but not here. Reception is not that welcoming when checking in. And, no explanation of any sort about the hotel. They'll just hand you the room key and that's it. I had to ask where the elevator is , bar, restaurants etc. Also, no staff at the pool, no towels, no drink service.

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“Disappointing overall”

The architecture and decoration of the public areas are impressive, but I was expecting more: the hotel is very busy with external visitors who take pictures, receptionists did not make you feel welcome, the room looked a bit tired and in need of some renovation and update, the breakfast buffet loo… more

The architecture and decoration of the public areas are impressive, but I was expecting more: the hotel is very busy with external visitors who take pictures, receptionists did not make you feel welcome, the room looked a bit tired and in need of some renovation and update, the breakfast buffet looked very good at first but lacked refinement (no fresh juice, industrial bread, etc.), service at breakfast was pretty poor. The rooms are a bit hit and miss: some are dark, others are too close to the tram or with almost no view. Good fitness in the garden, next to the pool (not heated, so of limited use outside the summer). My impression is that the hotel rests on its reputation and gets away with it because the big groups keep coming anyway. Like other reviewers have said, maybe better to have a drink or a meal at the hotel and stay outside the tourist area.

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