Ac Hotel Ciudad De Sevilla By Marriott

“A Great Hotel In Seville Worthy of Your Business”

I stayed two nights at this property, and found it a good value compared to other Marriott-affiliated properties in Seville. Overall, I would describe it as a well-managed, well-maintained property. The hotel is not in the center of town, but I did not find this to be an issue. Taxi and Uber rides… more

I stayed two nights at this property, and found it a good value compared to other Marriott-affiliated properties in Seville. Overall, I would describe it as a well-managed, well-maintained property. The hotel is not in the center of town, but I did not find this to be an issue. Taxi and Uber rides were short and plentiful to anywhere I needed to go, and this property was a much better value than other affiliated properties in town. Management respects the value of high-status Bonvoy members for which I am grateful. They had upgraded me to a Junior Suite before my arrival. Regrettably, I did have one negative experience with a staff member, that was professionally resolved by the fast-thinking, guest-centric manager of the hotel. I had an evening work commitment and needed a quick early evening meal before going to work. It's Spain, and they don't serve dinner until at least 8:00PM. I arrived at 7:00 wanting to simply get a pizza off the bar menu. The woman tending bar totally ignored me for five full minutes upon my arrival. Finally, when she acknowledged my presence, I explained I was in a rush using a translator on my phone. After this exchange, she ignored me and attended to multiple drink requests from other customers who arrived after me, finally looking at me and saying"I only have two hands". She had no intention to order my food. It was obvious this woman simply had no interest in serving this guest. I left to find the manager in charge. After going to the front desk, I was introduced to a very helpful Ms. Yolanda Rodriguez, who conveniently is the General Manager of the hotel. Ms. Rodriguez immediately understood my dilemma, and personally went to the kitchen to order my food and solve the problem. Thanks to her, I was able to get to my work commitment on time and well fed. I trust that Ms. Rodriguez will use this customer interaction as an opportunity to train her staff on how they can improve the quality of service provided to their guests. In closing, I would like to thank and commend Yolanda Rodriguez for her exceptional customer service.

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“Beautiful city hotel a bit out of main area”

Room was okay - bed comfortable room temperature ran cold ( not matter what we set it up to) Location quite far from attractions Breakfast was terrible. Coffee machine broken no hot options for a higher price than other ac hotels we were in Spain

“Wonderful location”

A most attractive and well located hotel. Breakfast service is very good. Unfortunately the staff is poorly managed and we had a number of unpleasant moments - Room not serviced until evening and we had to ask and there was no apology, bar staff aloof, poor communication re invoices. These issues m… more

A most attractive and well located hotel. Breakfast service is very good. Unfortunately the staff is poorly managed and we had a number of unpleasant moments - Room not serviced until evening and we had to ask and there was no apology, bar staff aloof, poor communication re invoices. These issues may relate to current staff relations, so I would still recommend this comfortable hotel.

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“Worn and patched up property but nice staff and food”

We just returned from a 5 night stay at this property. It has a quiet pool on the roof and a nice outdoor terrace area where you can enjoy a drink and food. We. booked one of their suites (room 295) which was spacious but shows signs of wear and tear. I believe it was the second best suite they … more

We just returned from a 5 night stay at this property. It has a quiet pool on the roof and a nice outdoor terrace area where you can enjoy a drink and food. We. booked one of their suites (room 295) which was spacious but shows signs of wear and tear. I believe it was the second best suite they had available. The room itself had a fridge, safe, wardrobe, ironing board, sofa, big bed, TV, AC and a spacious bathroom with a double shower that could easily fit 3 or 4 people. The hotel needs upgrading but it's adequate. The light switches moved when you touched them and there are cracks and plenty of patched up work visible throughout the room and property. The staff were nice, welcoming, particularly Rachel in the restaurant who was very pleasant, welcoming, informative and chatty. We really liked her customer service and friendly demeanour. There was also a very helpful chap that worked on the front desk who's name escapes me. He wore glasses and a waistcoat. He was incredibly helpful and exhibited the customer service i've come to expect from Marriott. The property is 15mins from the airport and about the same from the city centre. You can hop on a bus from outside that takes you to the city centre and the tourist attractions. Hopefully the property get a facelift and some upgrades to return it to it's previous gleaming glory days as the patched up work that has been done over the years is visible in the rooms and around the property (see some photos).

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