Hotel Cándido

“Recharge in luxury”

Quality at its best, friendly, helpful staff, luxurious room. Idyllic stop on our motorcycle tour of Spain. Quiet day spent by lovely clean pool. Old Town approx 20-30min walk away or can hop in a taxi. Plaza Mayor a little further and Pandora Food & drinks a must.

“Nice but won't return”

My Husband and I have just spent 2 nights at Hotel Candido on a B&B basis, we flew in to Madrid airport on Saturday evening from Australia so wanted somewhere to recoup after travelling before driving back to southern Spain. The hotel, food and staff are nice but not somewhere we would return to in… more

My Husband and I have just spent 2 nights at Hotel Candido on a B&B basis, we flew in to Madrid airport on Saturday evening from Australia so wanted somewhere to recoup after travelling before driving back to southern Spain. The hotel, food and staff are nice but not somewhere we would return to in the future. Segovia is OK but again not somewhere we will return. One thing I feel I need to mention is regarding the indoor swimming pool at the hotel which is located in the Spa, we asked at reception if we could use the indoor pool as the weather was inclement during our stay, the receptionist informed us that our booking did not include use of the indoor pool, this was surprising and strange to us as every other hotel we have stayed anywhere in the world has allowed guests to use the indoor pool if they have one regardless of their booking or room choice, also the receptionist said twice during our enquiry that the Spa closed at 3pm (on Sunday) it was 12 noon so that was irrelevant we only wanted to use the pool. In my opinion hotel guests should have access to the indoor pool during their stay. I have given the hotel 3 stars, it would have been 4 if the indoor pool rules were changed in favour of guests. The hotel rooms are quite large but some fixtures and fittings are looking old and worn.

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“Sad experience at hotel in Segovia, Spain”

This hotel is beautiful with a great outside area and lovely decorations inside. The beds were very comfortable and the room very clean. The spa facilities were also very nice. We had been traveling over 15 days in Spain, with just about as many hotel rooms as days, when we arrived here in Segovi… more

This hotel is beautiful with a great outside area and lovely decorations inside. The beds were very comfortable and the room very clean. The spa facilities were also very nice. We had been traveling over 15 days in Spain, with just about as many hotel rooms as days, when we arrived here in Segovia. This is the first hotel where the staff, with the exception of the spa workers, treated us rudely and were not flexible with us not being fluent Spanish speakers. We got no warm greetings from reception, where English was spoken. Only the basic information. We ate in the restaurant and the food was very good. However, the oldest server, possibly the Maitre d', would not seat us, even though we had reservations and was not flexible in us using our Spanish app or our attempts at speaking Spanish. Finally, another server recognized we had reservations and seated us. The older server delivered the food incorrectly to the wrong person and waived us off when we wanted to pay our bill to take care of other tables. It is hard to even give an "average" rating for this hotel because of the staff being so inconsiderate. Maybe they prefer only fluent Spanish speaking customers, but English speaking customers also have money and would appreciate some kindness.

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