Hotel Santos Nelva - Murcia

“Nelva - Perfect Stay (Stayed July 2024)”

This was my first time staying at the Nelva. I've just seen some of the other recent reviews and this was my experience at all. I'll try to give as much detail as I can. First, I've only got good things to say about the hotel and it was far better than my expectations. I got it as a reasonable d… more

This was my first time staying at the Nelva. I've just seen some of the other recent reviews and this was my experience at all. I'll try to give as much detail as I can. First, I've only got good things to say about the hotel and it was far better than my expectations. I got it as a reasonable deal, I flew from Manchester with RyanAir and wanted a city break (in a relatively non-touristy city) and a pool as Murcia is extremely hot (40 degrees when I was there). I wanted to practice my Spanish which I'm studying back home in England and do some exploring in a Spanish city. Staff/reception staff - really friendly and helpful girl on reception, I didn't get her name but she was super friendly for the whole of my stay. I tried to practice some Spanish, but all the reception staff spoke very good English. I was early so I was able to get a ticket and go round the pool in the morning. The same receptionist was also really helpful when I wanted to use the city's tram service and go to a large shopping centre (Nueva Condominium - very similar to the Trafford Centre in Manchester and well worth the visit for the food outlets there). Free spanish newspapers also available at reception of a morning, which was great for me. Rooms - the most efficient and cool air conditioning unit I've ever used. This was my worry with the heat in this part of Spain, but my room was really cool and comfortable. The rooms are quite modern and nice. I only wanted to watch Spanish TV anyway, but I don't think there are any English channels. Breakfast - always really nice, all the regular hot and cold foods typical of Spain. Again, I went early as soon as it opened. Not sure why people have said they needed to ask for sachets of salt when they had hundreds of them on the table entering the restaurant. Pool Area - the pool was open every day from 9.30 -8pm. It was spotlessly clean and the lifeguards where really friendly. The most vigilant lifeguards ever which was perfect if you have children. Pool Bar - really nice little pool bar open from noon. Again super friendly staff. Very laid back and the prices for a HUGE cup of vino blanco for just 3€(the fact that some people had an issue with the bar person going missing for 10 minutes to.restock was probably a good thing, given the size of generous measures!). Area around the hotel - some people have mentioned this, I thought it was fine, just typical barrio with high apartment blocks. One particular area (La Fama?) on the other side of the road was a bit run down but, unless you was trying to take a short cut back from the city centre you didn't need to walk through there. I liked being within a normal city neighborhood not a purpose-built resort which I feel many of the other British reviewers are comparing it to. Finally, there is a place called Tapa y Brasa just down from the hotel (5 minute walk). Really enjoyed the food there and wasn't just aimed at tourists. Again it was great to practice Spanish. Staff were lovely and authentic tapas very budget friendly and good quality wines and beer. Overall Murcia City was great and lots to see and do in the city centre (about a 20 minute walk). The heat was intense so the earlier you go into the city the better. The Tram line was great also, it was about one euro and 50 cents per journey. You just buy the ticket on the tram stop. Lots of places to eat and drink. A really lovely stay, will definitely be back in the future.

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“A large hotel on the outskirts of Murcia”

The Nelva Hotel in Murcia is a large establishment that offers plenty of space in its public areas, making it feel open and welcoming. Parking in the surrounding streets is possible, which is an alternative to using the paid underground garage of the hotel. Despite of having three elevators, you of… more

The Nelva Hotel in Murcia is a large establishment that offers plenty of space in its public areas, making it feel open and welcoming. Parking in the surrounding streets is possible, which is an alternative to using the paid underground garage of the hotel. Despite of having three elevators, you often had to wait for quite some time as one of the elevators was out of operation. We stayed in a room with a small balcony on the 8th floor, which provided a wide and pleasant view. The room was nice, and everything worked fine, including the TV. The wireless internet turned out to be a bit slow but still acceptable. The hotel features a nice swimming pool, which is a great spot to relax. The breakfast offered was average, meeting basic expectations but not particularly standing out. Overall, the Nelva Hotel provides a comfortable stay with some areas for improvement, particularly the elevator efficiency.

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“Lovely three day stay”

I stayed here with a friend for a few days, and we had a lovely stay. Our room was clean and spacious, as was the bathroom. The pool is rather small, but we didn’t struggle to find two sunbeds together, even over a very busy weekend. The only thing is how close the sunbeds are together. There’s no … more

I stayed here with a friend for a few days, and we had a lovely stay. Our room was clean and spacious, as was the bathroom. The pool is rather small, but we didn’t struggle to find two sunbeds together, even over a very busy weekend. The only thing is how close the sunbeds are together. There’s no space to walk round them at all, so very difficult to get on and off! It also means that other people are very close to you; we ended up moving after a family left a used nappy on the sunbed directly next to me. There weren’t many umbrellas up on the first day (and it was about 39 degrees) but seemed to be a few more the next time we visited; I might just be imagining that though! Certainly wasn’t enough shade for everyone. There aren’t really any food options by the pool over lunchtime, so we opted to hire a car for one of our days there and explore the local area. It couldn’t have been easier; we just walked up to the desk in the hotel and had a car within about 10 minutes! We had breakfast at the hotel, which had a good selection including gluten and dairy free options. Was all replenished right up until the end of service, and we enjoyed our meal. My only complaint about this hotel is over the facilities for showering if you stay to use the pool after checking out. There is a shower by the pool, but it’s just a shower with no toiletries, and there is no changing space. It’s like trying to get dressed in a steam room after wrapping a towel that had been heated by a fire around you. I was so uncomfortable and desperate to get out, I left my bikini behind! I’ve always been able to shower comfortably after checking out at every other hotel I’ve ever stayed at, so this came as a bit of a shock. Staff were friendly and it’s easy to walk into town, so I would definitely recommend the hotel. I’d just book an earlier flight or not use the pool after check out!

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“Disappointed ”

My wife and I stayed for one night and booked a room with a small terrace and were allocated a room to the front of the hotel which overlooks a busy road and roundabout. Our fault however I did not realise that smoking is permitted on the balcony which, as non smokers, is not ideal given that  the… more

My wife and I stayed for one night and booked a room with a small terrace and were allocated a room to the front of the hotel which overlooks a busy road and roundabout. Our fault however I did not realise that smoking is permitted on the balcony which, as non smokers, is not ideal given that  the smoke obviously drifts across. The room itself was rather disappointing. There were many long hairs on both the bath and the separate shower. As regards the separate shower cubicle, although when new I'm sure that the massage jets worked well, sadly no longer the case. The grout was dirty and the room overall was rather dated . The chair would be more at home in a hospital ward. The bed , however,was clean and comfy. Breakfast was average at best. Not the quality ingredients I would look for in a good 4 star hotel. Not even fresh tomatoes. The gym was a huge let down. Fine if you want only a treadmill and static bike however the rowing machine was not working and very limited dumbells.  No water dispenser. The reception was professional but not particularly warm. The bar service was very pleasant. We booked the hotel due to it's proximity to a concert venue that night  and understandably the rate was higher than  usual but did not offer value for money. The hotel is not well situated for visiting Murcia old town, cathedral or river and feels more suited to hosting corporate events rather than a city break. I do not enjoy leaving poor reviews  however I was disappointed with my  overall experience at the hotel Nelva.

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