Hotel Santos Nelva - Murcia

“Nelva - Perfect Stay (Stayed July 2024)”

This was my first time staying at the Nelva. I've just seen some of the other recent reviews and this was my experience at all. I'll try to give as much detail as I can. First, I've only got good things to say about the hotel and it was far better than my expectations. I got it as a reasonable d… more

This was my first time staying at the Nelva. I've just seen some of the other recent reviews and this was my experience at all. I'll try to give as much detail as I can. First, I've only got good things to say about the hotel and it was far better than my expectations. I got it as a reasonable deal, I flew from Manchester with RyanAir and wanted a city break (in a relatively non-touristy city) and a pool as Murcia is extremely hot (40 degrees when I was there). I wanted to practice my Spanish which I'm studying back home in England and do some exploring in a Spanish city. Staff/reception staff - really friendly and helpful girl on reception, I didn't get her name but she was super friendly for the whole of my stay. I tried to practice some Spanish, but all the reception staff spoke very good English. I was early so I was able to get a ticket and go round the pool in the morning. The same receptionist was also really helpful when I wanted to use the city's tram service and go to a large shopping centre (Nueva Condominium - very similar to the Trafford Centre in Manchester and well worth the visit for the food outlets there). Free spanish newspapers also available at reception of a morning, which was great for me. Rooms - the most efficient and cool air conditioning unit I've ever used. This was my worry with the heat in this part of Spain, but my room was really cool and comfortable. The rooms are quite modern and nice. I only wanted to watch Spanish TV anyway, but I don't think there are any English channels. Breakfast - always really nice, all the regular hot and cold foods typical of Spain. Again, I went early as soon as it opened. Not sure why people have said they needed to ask for sachets of salt when they had hundreds of them on the table entering the restaurant. Pool Area - the pool was open every day from 9.30 -8pm. It was spotlessly clean and the lifeguards where really friendly. The most vigilant lifeguards ever which was perfect if you have children. Pool Bar - really nice little pool bar open from noon. Again super friendly staff. Very laid back and the prices for a HUGE cup of vino blanco for just 3€(the fact that some people had an issue with the bar person going missing for 10 minutes to.restock was probably a good thing, given the size of generous measures!). Area around the hotel - some people have mentioned this, I thought it was fine, just typical barrio with high apartment blocks. One particular area (La Fama?) on the other side of the road was a bit run down but, unless you was trying to take a short cut back from the city centre you didn't need to walk through there. I liked being within a normal city neighborhood not a purpose-built resort which I feel many of the other British reviewers are comparing it to. Finally, there is a place called Tapa y Brasa just down from the hotel (5 minute walk). Really enjoyed the food there and wasn't just aimed at tourists. Again it was great to practice Spanish. Staff were lovely and authentic tapas very budget friendly and good quality wines and beer. Overall Murcia City was great and lots to see and do in the city centre (about a 20 minute walk). The heat was intense so the earlier you go into the city the better. The Tram line was great also, it was about one euro and 50 cents per journey. You just buy the ticket on the tram stop. Lots of places to eat and drink. A really lovely stay, will definitely be back in the future.

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“Lovely three day stay”

I stayed here with a friend for a few days, and we had a lovely stay. Our room was clean and spacious, as was the bathroom. The pool is rather small, but we didn’t struggle to find two sunbeds together, even over a very busy weekend. The only thing is how close the sunbeds are together. There’s no … more

I stayed here with a friend for a few days, and we had a lovely stay. Our room was clean and spacious, as was the bathroom. The pool is rather small, but we didn’t struggle to find two sunbeds together, even over a very busy weekend. The only thing is how close the sunbeds are together. There’s no space to walk round them at all, so very difficult to get on and off! It also means that other people are very close to you; we ended up moving after a family left a used nappy on the sunbed directly next to me. There weren’t many umbrellas up on the first day (and it was about 39 degrees) but seemed to be a few more the next time we visited; I might just be imagining that though! Certainly wasn’t enough shade for everyone. There aren’t really any food options by the pool over lunchtime, so we opted to hire a car for one of our days there and explore the local area. It couldn’t have been easier; we just walked up to the desk in the hotel and had a car within about 10 minutes! We had breakfast at the hotel, which had a good selection including gluten and dairy free options. Was all replenished right up until the end of service, and we enjoyed our meal. My only complaint about this hotel is over the facilities for showering if you stay to use the pool after checking out. There is a shower by the pool, but it’s just a shower with no toiletries, and there is no changing space. It’s like trying to get dressed in a steam room after wrapping a towel that had been heated by a fire around you. I was so uncomfortable and desperate to get out, I left my bikini behind! I’ve always been able to shower comfortably after checking out at every other hotel I’ve ever stayed at, so this came as a bit of a shock. Staff were friendly and it’s easy to walk into town, so I would definitely recommend the hotel. I’d just book an earlier flight or not use the pool after check out!

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“Tom Jones weekend”

OK; There is nothing around the hotel to go to to get a local beer etc. It is very industrial in all directiions. I do know the area. So, we walked up to the local tram. 8 mins to go to Nuevo Codominio shopping mall. OK if you like shopping. €2.80 for both of us but a taxi will charge €15 approx. W… more

OK; There is nothing around the hotel to go to to get a local beer etc. It is very industrial in all directiions. I do know the area. So, we walked up to the local tram. 8 mins to go to Nuevo Codominio shopping mall. OK if you like shopping. €2.80 for both of us but a taxi will charge €15 approx. We were attending the Tom Jones concert at the Murcia bull ring. If you need any assistance to get up and down concrete stairs (good luck). The hotel should put signs up at the sports bar as the late night noise echoes into the rooms facing that way. Check in was OK but check out took 20 mins? so slow; Lifts are slow and need new software to show which way lifts travel? We pressed 1 and ended up on 3 then 8? Breakfast; We have eaten in lots of hotels on a B&B basis but never have had to ask where is the salt and pepper? one salt pot for the whole room? Satchets please, its easy. The room was comfortable and the pool area acommodating with a friendly bar. If you come back to the hotel late and require a drink and cannot climb steps. You need to access the sports bar as it is known via another entrance which is not shown? My wife had great difficulty getting around this and so did I carrying the drinks down stairs. Loads of them....... There is NOTHING around the hotel. You need to walk or, get a taxi to whereever you are going. Would I stay here again? Yes, as a head on a bed. As I could not see if the hotel offered dinner? There was no menu, a bag of almonds in the room €5. I do not mind paying extra but there is a limit. Please. There is NO tea or coffe in the room for when you come home late at night and do not want to visit the hotel bar etc because you want to relax in your own room.

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“hotel nelva at concert time”

We stayed at the Hotel Nelva for one night while attending a concert at the Bullring in Murcia. The check-in process was very quick with the staff being very attentive. The room was of a decent size with a fridge and a safe. We appreciate that the hotel was full of people attending the concert, but… more

We stayed at the Hotel Nelva for one night while attending a concert at the Bullring in Murcia. The check-in process was very quick with the staff being very attentive. The room was of a decent size with a fridge and a safe. We appreciate that the hotel was full of people attending the concert, but when we went to the pool it was impossible to find a sun bed. There is a pool bar for drinks, but after waiting in a queue for half an hour we gave this up as a bad job. With nowhere to sit, we decided to return to our room. The next day we wanted a shower only to find that the shower was not very clean, I reported this at checkout and they apologised for the issue and gave us a small discount. When we went for breakfast we found that this was extremely disorganized with food constantly running out, I think this was probably due to the hotel being full. When we returned from the concert we wanted a drink, it was probably the hottest day of the year, however, the bar was packed with not enough people serving and again 30 minutes wait for a drink. On the plus side, the room had very good air conditioning.

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