Hotel Ilunion Mérida Palace

“Great location”

Very nice hotel in good location - the car park valet service was very good and probably saved a lot of time trying to find a cheaper option but at 24euro a day wasn’t cheap. We also found the bar prices a little high considering you had so many bars and restaurants so close charging half the pric… more

Very nice hotel in good location - the car park valet service was very good and probably saved a lot of time trying to find a cheaper option but at 24euro a day wasn’t cheap. We also found the bar prices a little high considering you had so many bars and restaurants so close charging half the price. The room overall was very clean but, a minor point, did suffer from needing some attention around the shower doors.The courtesy coffee tray wasn’t stocked well with just a tea bag and couple of sugars - we had to ask in the bar for coffee sachets etc. I think a 5 star hotel should have a coffee machine but at least a well stocked tray. The swimming pool should be described as a plunge pool and it’s not big enough to swim in.

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“Underwhelming but friendly”

I really wanted to rate this place higher but trip adviser doesn't allow half stars and I just can't say this place was up to a 4. Positives: - fantastic location which is an easy walking distance to the fort, temple, amphitheatre and theatre complex, and the casa del mitreo. Located on a lovely … more

I really wanted to rate this place higher but trip adviser doesn't allow half stars and I just can't say this place was up to a 4. Positives: - fantastic location which is an easy walking distance to the fort, temple, amphitheatre and theatre complex, and the casa del mitreo. Located on a lovely square - bed was comfy and big, linen was clean - hotel has lovely rustic charm with a gorgeous patio area for the lobby Cons - rooftop pool and bar were closed when we were there, we were not told this on check in - no kitchen open for evening snacks to accompany drinks - the floor of our room was dirty. I don't know what it was but when ever we would walk from the shower to the room barefoot, our feet would get a film of dirt on them. This was really unpleasant. - they did not refresh our toilet paper during our stay which was bizarre, because we had less than half a roll left at one point. - they provided bath robes on the first night but then didn't replace them when we left them for cleaning - they gave only one small bar of hand soap which was not replaced with housekeeping the following morning (by which time it was no more than a sliver) - the breakfast was pretty poor. The pastries were stale and the pancakes were so hard they made a sound when you knocked them together. Just not the quality we've had in other lower star hotels in Spain. - no minibar or room service offerings that we could see. Suggestions for improvements: - let guests know where the pool is and if it is closed on check in - provide snacks for when the bar is open but the kitchen isn't. - ensure toiletries and toilet supplies are replaced each morning if things are looking a little low - even better, provide liquid hand soap. - clean the tile floors a bit more regularly and thoroughly. Merida has a lot of gravel and dirt at the sites tourists come to visit, which then gets tracked in. - have a better variety for breakfast foods and make sure the pastries and baked goods are fresh. No one wants to be able to make a percussion instrument out of their pancakes. Overall it was fine. Just not fantastic. The staff were really lovely and friendly, and if these improvements were made it would be a fantastic place to stay. We really loved Merida itself and absolutely recommend people take a stop here if they have an interest in Roman expansion during the late republic/early imperial era.

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