Sercotel Gran Hotel Conde Duque

“Ok hotel”

Rooms were very small & windows were blocked out because they looked at the air conditioning units. Bathtub was quite high so difficult to get in & out of (I'm 5'8"). Rooms need to be updated. Staff and breakfast was wonderful. Great location, we walked to many sights. Nice restaurants & cafes clos… more

Rooms were very small & windows were blocked out because they looked at the air conditioning units. Bathtub was quite high so difficult to get in & out of (I'm 5'8"). Rooms need to be updated. Staff and breakfast was wonderful. Great location, we walked to many sights. Nice restaurants & cafes close by.

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“Convenient and Comfortable”

We really had a nice stay at this Hotel. We did a Globus tour and had booked a room independently for the night before. The Hotel was able to merge our booking so we didn’t have to change rooms and we really appreciated that. When the tour ended we had another lovely room facing the Park. Both … more

We really had a nice stay at this Hotel. We did a Globus tour and had booked a room independently for the night before. The Hotel was able to merge our booking so we didn’t have to change rooms and we really appreciated that. When the tour ended we had another lovely room facing the Park. Both rooms we had were on the 3rd floor facing the park with small balconies. The staff were very helpful and easy to deal with. 2 of the lovely staff at breakfast even helped me to secure hot water for my cup of Tea. (Not that easy sometimes in Europe just as a FYI). We had 2 included dinners in our tour and whilst all meals were the same (no choice ) they were tasty to my Australian palate. The staff at these meal services were also great. The hotel was in a nice neighbourhood opposite a park with plenty of small restaurants, supermarkets Pharmacies and a Laundromat. Rooms were neat and clean and quite spacious although the Bathroom had a shower over a bath. I would recommend this Hotel.

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“Very hot room”

The room was very warm (over +25 C) and stuffy and the air conditioning could not be turned on (probably it was closed for the winter). The window faced the shaft of the courtyard, so ventilation was not successful either. Consequently, sleeping was sweaty Otherwise, an average hotel

“Acceptable, but not up to par with other 4-star hotels”

Madrid is a wonderful city, and we were excited to spend six nights at the Gran Hotel Conde Duque. Pros include the price (it was affordable, but not necessarily a good value) and location (great residential neighborhood and proximity to the metro). However, we wouldn't stay here again because the … more

Madrid is a wonderful city, and we were excited to spend six nights at the Gran Hotel Conde Duque. Pros include the price (it was affordable, but not necessarily a good value) and location (great residential neighborhood and proximity to the metro). However, we wouldn't stay here again because the cons greatly outweighed these pros. With peeling wallpaper (with visible mold) and broken floorboards, the room was not up to par with other 4 star hotels I've stayed at in Spain. Additionally, the USB ports near the beds did not work, so we only had one operating outlet by the beds and had to resort to charging electronics in the bathroom since there were three of us. Moreover, housekeeping never refreshed our towels or provided additional toilet paper. On the last night, I found trash that wasn't ours under the beds. Service by reception staff was fine, although the female staff member working on November 11 acted annoyed when our room keys stopped working. She was also condescending when I asked for advice about when to leave for an early international flight. (Having studied in Spain, I know customer service differs from other parts of the world, but her attitude was unappreciated and not in line with my experiences at other hotels and establishments throughout the country).The staff working the following morning, however, were very kind and helped us get a taxi. Overall, the hotel is fine. You will receive an adequate bed and bathroom, but don't expect anything luxurious. There is a mini fridge (really it's a mini bar), but no tea kettle or coffee pot in the room. Sometimes there's free water in the lobby, but it's not well-serviced and often empty. It would be better advertised as a 2- or 3-star hotel, not 4.

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