Novotel Madrid City Las Ventas

“Great hotel with lovely pool!”

I arrived a lot earlier than check in time, the reception staff were really helpful with letting me store my luggage and using the pool while I waited. When it came to checking into my room, I was given a twin room instead of a room with a queen bed that I had booked. It didn't bother me too muc... more

I arrived a lot earlier than check in time, the reception staff were really helpful with letting me store my luggage and using the pool while I waited. When it came to checking into my room, I was given a twin room instead of a room with a queen bed that I had booked. It didn't bother me too much, as only there for 1 night but I'm not too sure what happened. Excellent service at the bar during the day and lovely atmosphere around the pool with live music. I came down for dinner around 7pm, however the restaurant did not open until 8pm. I got a table and ordered the padron peppers, croquettes and grilled aubergine with honey. The padron peppers were delicious, however the croquettes were very bland and not as nice as the ones I had the previous night elsewhere. The plate of aubergine was tiny, I was really disappointed with this as the waiter advised me not to order another dish as it would be too much and I was left still feeling hungry after my meal. I also asked for tap water and was charged for it on the bill at the end. Good size room and comfy bed.

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“One bad onion”

We were in Madrid for my daughter's wedding and reserved about 8 rooms at the Novotel Madrid City Las Ventas. I have to say for starters, that the hospitality of most of the majority of the staff: the front desk area people, the people who received us for breakfast, and the room service staff wer... more

We were in Madrid for my daughter's wedding and reserved about 8 rooms at the Novotel Madrid City Las Ventas. I have to say for starters, that the hospitality of most of the majority of the staff: the front desk area people, the people who received us for breakfast, and the room service staff were excellent and deserved a 5-star rating for your hotel. However, due to one individual the atmosphere was soured. He attended the bar at night, a gentleman with large tattoos up his arms, was unbelievably rude to just about everyone. Hospitality was not something that he presented to anyone looking for service. It shouldn't matter whether he was offensive to one or 20 people, but my large group brought $15,000 Euro's. For decades I have stayed at hotels in Europe, the U.S. Latin America, and Asia, and I honestly don't recall someone in the service hospitality industry that deserves a one-star rating that that bar tender. Perhaps his career is better placed as a bouncer in a bar. Good luck to the Novotel Madrid City Las Ventas.

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“Needs some changes”

There are some great things about this hotel and some not so great things. Let’s start with the positive. The rooms are clean and the check in staff was very helpful and friendly. The challenge is that they pride themselves as a family hotel but they close their pool at 8pm every night. We spe... more

There are some great things about this hotel and some not so great things. Let’s start with the positive. The rooms are clean and the check in staff was very helpful and friendly. The challenge is that they pride themselves as a family hotel but they close their pool at 8pm every night. We specifically booked this hotel because of the pool never expecting out to close so early in the worst heat wave in recent history. The location is terrible and you have to take a taxi or bus wherever you want to go, so that adds to the price consideration.

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“The climate is changing, but not this hotel”

The hotel says that are Air conditioning available, but only the heating is working and when i asked the reception they said to let the door open. We are in 2024 and there’s lots of systems that can work for booth. I cannot sleep because the room is so hot! Very bad experience.