Hotel Puerta America Madrid

“Recommended”

Enjoyed it Good location with plenty of local cafes bars and restaurants within a short walk Metro two mins walk away and easy to and from the airport on direct bus 200 for €1.50 Even cheaper with a travel card I’m not sure it’s a 5* - maybe a quirky 4* but our Japanese themed rooms and… more

Enjoyed it Good location with plenty of local cafes bars and restaurants within a short walk Metro two mins walk away and easy to and from the airport on direct bus 200 for €1.50 Even cheaper with a travel card I’m not sure it’s a 5* - maybe a quirky 4* but our Japanese themed rooms and floor were comfy and the blackout blinds and double shower amazing Really good breakfast and 12noon check out all welcome I’d recommend

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“Great few days in Madrid”

Stayed here for three nights in May 2024. Great spot, in a more residential location surrounded with restaurants and cafes a short walk away! Hotel was great. Staff were so nice and welcoming. Room was clean and quiet! Weather was a little chilly so we didn’t check out the pool but the space loo… more

Stayed here for three nights in May 2024. Great spot, in a more residential location surrounded with restaurants and cafes a short walk away! Hotel was great. Staff were so nice and welcoming. Room was clean and quiet! Weather was a little chilly so we didn’t check out the pool but the space looks like a fun spot to spend a few hours in the afternoon! It was nice staying out of the “tourist” area and having a break from the busyness ! We took Ubers to Plaza Mayor (10 -15 mins), and the train station(15-20 mins) which was maybe 15 euros- 20 euros at most. Would recommend if staying in Madrid!

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“Unusual but very bland hotel”

Stayed for a couple of nights for a work conference at Hotel Puerta America in Madrid. It is a 5 star hotel but looks quite bland. The staff at the entrance and at reception was very attentive and courteous and spoke good English. As we had most of the hotel booked, the check in was already arran… more

Stayed for a couple of nights for a work conference at Hotel Puerta America in Madrid. It is a 5 star hotel but looks quite bland. The staff at the entrance and at reception was very attentive and courteous and spoke good English. As we had most of the hotel booked, the check in was already arranged for everyone and we were handed our room keys within a couple of minutes. There are four lifts and they were pretty fast. I was on 10th floor and the view from the lift was great! I did have an issue with the lift though and got stuck in it with one of my colleagues. We were stuck for around 5 minutes. Called the emergency button a few times and every time the call was connected it was disconnected. Ended up calling the reception from our phone. The lady who answered was extremely helpful and assured us that someone from the maintenance team is on their way to bring the lift back down to ground floor and we will be released soon. It was stressful and both of us were visibly uncomfortable when we came out. They gave us both a voucher each to redeem for a drink. We were lucky that we were getting signals in the lift and was able to call the reception. All the floors have got different themes. 10th floor is very dark. The room was quite dark also and felt there should be more lighting in the room. The room was big but basic. The bed was quite big and very comfortable. Mattress, pillows and quilt was very comfortable also. There were no USB ports in the room which was very surprising and disappointing. Coming from the UK, I also needed a 3 pin converter which I managed to get from reception for €15 refundable upon returning it back. I would expect to see USB ports in a 5 star hotel! Another disappointing thing was that there was no socket on either side of the bed to charge your devices. Which meant they were not fully charged overnight and because I had to leave the hotel early in the morning, the phone was not charged causing an issue throughout the day. Toilet was big, clean and new. There were two showers and both of them had good pressure. Plenty of toiletries and towels were provided. The breakfast was nice. Plenty of options available. Staff was very quick at refilling and cleaning the tables. Metro station was only 5 minutes walk away. Didn’t go into Central Madrid but I believe the hotel is not too far from the attractions. Overall, a nice clean hotel with excellent staff and location. However, I was disappointed with no USB ports in the room, no sockets on bedsides, lift getting stuck and the hotel was a little bit basic i.e. lacked decorations and the reception/lobby was very standard, nothing like what you would see at other 5 star hotels around the world.

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