Hotel Madrid Alameda Aeropuerto, Affiliated By Meliá

“Vacation 2024”

Room is a good size (premium room) and very nice for an airport hotel - has a decent breakfast, pleasant staff and a balcony! Easy parking; air conditioning doesn't seem to work well and a small choice of restaurants near by and a grocery store; good wifi; could use more chairs/seating

“Perfect for an overnight stay before traveling”

Conveniently located with a shuttle to the airport and a room that had all the basics but not more. The service is good and they guide you although not all of them seem to speak English. The surrounding neighborhood is quaint and has some interesting options which is unusual for an airport hotel

“They are not as helpful as an airport hotel should be”

I write this very upset because the reception staff couldn’t be careful enough to provide me with the airport shuttle. I only chose this hotel because of the free shuttle, so I would not get late to the airport. I think this is the main purpose of any airport hotel. When I arrived, the receptionist… more

I write this very upset because the reception staff couldn’t be careful enough to provide me with the airport shuttle. I only chose this hotel because of the free shuttle, so I would not get late to the airport. I think this is the main purpose of any airport hotel. When I arrived, the receptionist said they could arrange the shuttle after 17:10, by making a call. The next morning, the other receptionist first denied that possibility, while showing not being aware of that service. As I told them about the call, he scheduled the pick-up to 20:30. I waited in the bar and lobby for 2h. No free water or coffee was available. In time, I went to the desk and they said the bus was 15 min. late. I then went back to the lobby. At 20:45, the receptionist came to warn me that the next pick-up was 21:30. I asked what happened and the 2 people on the desk said I wasn't waiting outside, so the bus driver presumed show-off. I protested I was at the desk in time and the bus was not there. Moreover, I was not supposed to wait outside because nobody told me to do so. Finally, I asked why they didn't call me when the car arrived. They said it was on me. So I have to take a taxi to leave. At that time, I noticed that the reception was quietly calm. So they didn't go for me because they were negligent. Another disadvantage of the stay was having no air conditioner turned on. They only turn it on in the summer. Thus, I have to stand at 27oC in my room. I want to never come back there.

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