Hotel Indigo Madrid - Gran Via, An Ihg Hotel

“A great hotel in Madrid”

This is a great hotel! Room was very clean, silent and cooling (in a very hot Madrid). Nice sleeping comfort in bed. Staff was very nice and kind. The breakfast buffé left nothing else to wish for, very fresh and a great selection of both cold and hot food, and great coffee! Location is good. I wil… more

This is a great hotel! Room was very clean, silent and cooling (in a very hot Madrid). Nice sleeping comfort in bed. Staff was very nice and kind. The breakfast buffé left nothing else to wish for, very fresh and a great selection of both cold and hot food, and great coffee! Location is good. I will be back next time in Madrid.

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“Excellent central hotel, hasn't aged, friendly professional staff with a roof top bar and pool.”

I really enjoyed my stay there. Last time I visited this hotel was 6 years ago exactly. I was impressed to see it was so well maintained. The receptionist was young and very professional, I was set on the 8th floor in #808. Unfortunately i found dirt left in front of bathroom wheni entered, it cou… more

I really enjoyed my stay there. Last time I visited this hotel was 6 years ago exactly. I was impressed to see it was so well maintained. The receptionist was young and very professional, I was set on the 8th floor in #808. Unfortunately i found dirt left in front of bathroom wheni entered, it couldnt be missed by the house keeping, after asking the receptionist to clean the room floor entirely which he obliged, he compensated me with a drinks voucher on the roof top bar. The room is around 18sqm max, but sufficient for 2 persons for a few days, it had a nespresso machine and capsules of the brand to go with it. This room overlooks the de Silva Street and was calm at night. AC works well and covers the corridor noise, as the door is not super noise insulated. The roof top pool is a nice to have, but you cannot really swim, it is 80 cm deep, but like 8 m long towering the city skyline. Only issue, they shut it at 7pm sharp by "legal obligation", while you would expect at least 8pm to enjoy a long after work in the water. Cocktails on the roof top bars were good and well made, and I tried the 1st floor restaurant and found it very good, albeit a tat pricier than external similar food joints. The staff was young and friendly, professional and helpful at all time. All in all, this place remains a very good venue if you want to be on Gran Via, near the Retiro and the Palace, right by a metro station. It has as well its own underground car park, which I didn't use.

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“Good location”

This hotel located in heart of Madrid and near by metro and lot of attractions. This time I chose a gather view room for my solo travel this time during 13-16 June, the room space is good enough and clean. However, I found out the room service list on the TV but honestly I cannot clear to see any … more

This hotel located in heart of Madrid and near by metro and lot of attractions. This time I chose a gather view room for my solo travel this time during 13-16 June, the room space is good enough and clean. However, I found out the room service list on the TV but honestly I cannot clear to see any single words, so I give up to order food via room service, so suggested that the font size should be bigger. I also do the laundry on 14 Jun morning and I expected the laundry can be return at the same day but there is no follow up when I come to the hotel at the night time and I was told that the hotel cannot contact laundry company and I follow up again on the next day on 15 Jun morning, however my laundry will only to return at the night time around 7:00pm, but I don’t have any clean clothes to wear and I need to wash by hand and use the hairdryer to dry my cloths, and that is not what I expected. But apart of this, I would say if compare to the other hotel price and location, it is ok to stay for a few days.

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“Excellent service, good location, unimpressive rooms”

Had a one day layover in Madrid on a recent trip to Spain. We wanted an IHG property and well located. Indigo seemed like the right option. Before arrival we requested early check-in with an IHG agent. As soon as we arrived we were greeted by Jaime and informed that he personally had taken care of … more

Had a one day layover in Madrid on a recent trip to Spain. We wanted an IHG property and well located. Indigo seemed like the right option. Before arrival we requested early check-in with an IHG agent. As soon as we arrived we were greeted by Jaime and informed that he personally had taken care of fulfilling our request and our room was ready. He also acknowledged our IGH Status and offered us a courtesy drink. It is priceless to arrive at a hotel and be treated like home. I hope Management recognizes the excellent job that Jaime and the rest of the staff do. We got to our room on the 8th floor. It was a bit dark, no view and some areas look outdated/neglected (the closet, the shower door...) but in general it was well kept and enough for what we needed. We were not planning to spend much time in the room anyway, other than to sleep. The shower had very good pressure, making it very pleasant. The Television was acting up a bit, it was hard to watch anything without losing the image or it getting frozen. The bar was comfortable and inviting. We had coffee and a snack there and the quality of the coffee was better than just acceptable. Apart from the outstanding service, the location of the hotel is unbeatable. Just a few steps out the door and you're on the Gran Via already. I would not say Indigo was cheap but considering the prices nowadays it was definitely a reasonable rate. Don't expect a luxurious property but do expect great service, practicality and functionality.

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