Hotel Exe Plaza

“Good, but no tea/coffee making facilities in room?”

Liked the hotel. The room was clean, big and bright. Only 2 small lifts for a big hotel. However, there was no tea/coffee making facilities, which is expected for a 4 star hotel, usually have this in 3 star hotels. Requested a kettle before arriving (by my booking agent and my son who stays in … more

Liked the hotel. The room was clean, big and bright. Only 2 small lifts for a big hotel. However, there was no tea/coffee making facilities, which is expected for a 4 star hotel, usually have this in 3 star hotels. Requested a kettle before arriving (by my booking agent and my son who stays in Madrid), but a kettle wasn't in the room. I did get one when I asked, but when I went to restaurant to ask for some milk, the girl was bit suspicious, as I wasn't booked in for breakfast!

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“Location may be an issue …”

This hotel is not in the best location as a tourist unless you’re happy to use the metro to get around. The rooms were comfortable and more spacious than some. The shower was over the bath but worked well. The bar was closed but we managed to have a drink in the cafeteria, although we were encour… more

This hotel is not in the best location as a tourist unless you’re happy to use the metro to get around. The rooms were comfortable and more spacious than some. The shower was over the bath but worked well. The bar was closed but we managed to have a drink in the cafeteria, although we were encouraged to leave about 11pm. Breakfast was good but tea needs boiling water not jugs of hot water.

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“Good customer service and great location!”

The location is great and the views from some of the rooms are absolutely amazing... Customer service was extremely good during my stay with nothing too much trouble and staff from reception were always very helpful and friendly at all times. I recommend this hotel. I felt very comfortable and ha… more

The location is great and the views from some of the rooms are absolutely amazing... Customer service was extremely good during my stay with nothing too much trouble and staff from reception were always very helpful and friendly at all times. I recommend this hotel. I felt very comfortable and happy during my stay here. The hotel, however, is a little outdated and the rooms could benefit from a fresh coat of paint... however, they are clean and well equipped with everything you need. If you are missing anything, you only need to request this at reception.

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“Overpriced - Convenient Location - Good Breakfast Buffet- It Felt Crowded at Times”

My wife and I spent four nights at this Exe Plaza Hotel (Thursday to Monday). I must say that it is adequate for visitors that want to be close to Chamartin Station. In our case, we selected it because we wanted to do a day trip to Siguenza, and leave Madrid heading to Segovia and beyond. Our room… more

My wife and I spent four nights at this Exe Plaza Hotel (Thursday to Monday). I must say that it is adequate for visitors that want to be close to Chamartin Station. In our case, we selected it because we wanted to do a day trip to Siguenza, and leave Madrid heading to Segovia and beyond. Our room, located on the upper floors was quiet and relatively large by European Standards. Most guests seemed to be business people, but we saw some tourists groups as well. The breakfast buffet was perhaps the best we encountered on this journey (five cities in Castille). Those plums, apples and peaches added a special delight at breakfast. The bathroom was adequate in many ways, but my wife had difficulties preventing the shower flow to spill onto the floor outside the bathtub. On the morning of the second day of our stay, we had problems using the lifts coming down from our floor. There are only two small ones for guests, and only one was working at that time. We were frustrated by the fact that after 20 minutes, we were unable to get into a lift because by the time they open in our floor they were crowded. That day we had to come down walking the stairs. As seniors we prefer not to do that. Also, we were unable to enjoy the bar/restaurant services, apparently they are not open on weekends. We also had an interesting experience. When we arrived, we found disposable tissues in the bathroom, these tissues were even covered by a decorative box (a black one). On the third day, the tissues had run out, we called the front desk and requested an additional box. The young lady taking my call, assured me that tissues had never been part of the amenities provided to the guests. On this mystery I still do not understand what happened. Is it possible that a previous guest, arrived at the room with a box of tissues and the cover?, and forgot to take it????!!!!!!!!. The price we paid was over 180 euros/night, at that price, even in these days, I would expect that some extra "amenities", like tissues, would be provided. In general the services at this hotel need to be improved in my opinion. I would like to also add two comments that even not strictly related to the hotel, could be important for anyone making a decision to stay here. The hotel is just a few steps away to the Metro Stop Plaza de Castilla. Also, there are two taxi stands just outside of it, and Chamartin station, even though close by, it could take about 15-20 min walking, and the station itself is now a "war zone" due to construction all around.

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