Hotel Emperador

“Prime location, quiet room”

Hotel is right at Gran Vía prime location. Easy access to any places. Room was clean, good size (in Europe), and surprisingly quiet though it's right on a busy street. Bed was comfortable. Hotel is pretty, European mini-grand style. We did have a good stay at this hotel.

“Average, Not Overwhelmed”

Stayed here for a night at the end of an escorted tour recently. Had high expectations and while the Hotel is very good it falls short in a number of areas. Though I’ll begin with the positives. When I made my reservation I requested a room with a separate shower due to mobility difficulties. Not o… more

Stayed here for a night at the end of an escorted tour recently. Had high expectations and while the Hotel is very good it falls short in a number of areas. Though I’ll begin with the positives. When I made my reservation I requested a room with a separate shower due to mobility difficulties. Not only was this accommodated but I was upgraded to a far superior room which would have cost 100 euros extra. The room however had no view but that didn’t bother me. Perhaps the main draw of this hotel is the location, it really is the best possible spot in Madrid right in the middle of everything. The pool and terrace wa nice though freezing cold Now the negatives which unfortunately there are more of than positives. There is no soundproofing in thr rooms, I could even hear someone coughing in the room next to me, toilets flushing, everything. The most annoying bit was you could hear the cleaners on the corridor quite early in the morning. Also on the morning of my departure the housekeeping manager entered my room twice before I checked out and I wasn’t late departing. This mistake happens once but not twice. She was well dressed so assume she was a supervisor. Breakfast was a bit disappointing, limited options and the breakfast room had no atmosphere , it felt like a conference room with tables added. Also in food the prices at the rooftop bar were outrageous, with so many options nearby it’s not ok to rip people off like that. Though I will say the food was nice. Finally as mentioned there was a general coldness about the staff, maybe this is down to the growing hostility towards tourists across Spain. Nobody was rude or anything, just an air of unfriendliness. Not a bad hotel, just not quite right and I wouldn’t be in a hurry to return

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“Good location for tourists”

We stayed here for 4 nights as part of a small group tour. The location was excellent, with restaurants, shops, and some tourist attractions within walking distance. We had a quiet room near the back of the hotel -- no view, but that's what the rooftop bar is for! Pillows were a little hard, but… more

We stayed here for 4 nights as part of a small group tour. The location was excellent, with restaurants, shops, and some tourist attractions within walking distance. We had a quiet room near the back of the hotel -- no view, but that's what the rooftop bar is for! Pillows were a little hard, but otherwise the room was pleasant and a good size. The tub/shower enclosure kept water from going everywhere (a pleasant surprise compared to some we've encountered in Europe). Breakfast buffet had plenty of choices. We visited the rooftop bar the afternoon we arrived, and enjoyed the food, drinks, and service.

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