Catalonia Puerta Del Sol

“review”

The hotel is clean and leaves a good impression. The hotel staff are kind and polite. The shower water pressure was not weak and was comfortable.

“Enjoyed our stay”

We arrived at Catalonia Puerto del Sol at the same time as a large tour group. Reception staff handled the “mosh pit” checkin beautifully. Our room was very nice and the bathroom was great. Bed and bedding were comfy with excellent pillows. The location is convenient but the immediate neighborh… more

We arrived at Catalonia Puerto del Sol at the same time as a large tour group. Reception staff handled the “mosh pit” checkin beautifully. Our room was very nice and the bathroom was great. Bed and bedding were comfy with excellent pillows. The location is convenient but the immediate neighborhood is not so attractive. We were offered a welcome drink at the bar; turndown service included a nightly chocolate; and, a large bottle of water was also provided. Last, but not least, the reception desk loaned us a Metro card with remaining paid rides. We enjoyed our stay and would gladly return.

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“Central location”

Located between the Royal Palace and The Prado, making most of the top tourist sites within walking distance. Hotel staff could not have been more accommodating. Our rooms were comfortable and clean, although the frosted glass door to the bathroom allowed too much light into the room at night, dist… more

Located between the Royal Palace and The Prado, making most of the top tourist sites within walking distance. Hotel staff could not have been more accommodating. Our rooms were comfortable and clean, although the frosted glass door to the bathroom allowed too much light into the room at night, disturbing the sleep of my travel buddy.

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“Avoid Breakfast. More Attention to Detail Needed.”

This hotel is in a great, central location. The entrance, courtyard, and historical elements (stairway, stonework, etc.) are all beautiful. The bar has a great selection, including bottled Guinness, and we received friendly service there. It was nice to relax with a drink in the courtyard. We were… more

This hotel is in a great, central location. The entrance, courtyard, and historical elements (stairway, stonework, etc.) are all beautiful. The bar has a great selection, including bottled Guinness, and we received friendly service there. It was nice to relax with a drink in the courtyard. We were apparently upgraded from a superior room to a suite, and the room was huge and nicely decorated and furnished, and would be great for even a lengthy stay. The only problem we had there was that our door had to be slammed to close properly, and that the corridors were stiflingly hot, but the room was wonderful otherwise. However, we felt this hotel was lacking in a few areas. When we checked in, we were told that they could not accommodate our request (made at booking) for two beds, and we were delayed waiting for a supervisor to return and poke through the computer before suggesting we divide the bed with pillows. After all that, when we went up to our room, we discovered that it did indeed have two beds. We visited two other Catalonia hotels on Calle de Atocha, and noticed that they both had cold fruit-infused water set out in their lobbies. When we inquired about that at this hotel, we were told (in mid-day) that they would be putting some water out "in ten minutes". We never saw any water out throughout our stay. Finally, we were shocked by the very poor breakfast. It was definitely inadequate for a 4 star hotel, and worse than we've seen at any other Catalonia hotel. The staff seemed eager to please, but overworked, the selection was poor, and food did not appear fresh, was not being replenished, and was cold. We would possibly stay here again, opting out of breakfast, but would more likely try another Catalonia hotel instead.

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