Casa de Las Artes, Member of Meliá Collection

“Great hotel, just a few things that could be better”

This is a lovely hotel in many ways, but a few things that could be improved upon. First, the positives: Great location, and gorgeous interior, particularly the library and cocktal bar, all feels very high end and atmospheric. The staff were very freindly and professional, nice welcome at check in … more

This is a lovely hotel in many ways, but a few things that could be improved upon. First, the positives: Great location, and gorgeous interior, particularly the library and cocktal bar, all feels very high end and atmospheric. The staff were very freindly and professional, nice welcome at check in with a glass of Cava. In our opionion the best part of town to stay in, great neighbourhood, lovely local restaurants, and easy walk to both the Pardo and the Plaza Mayor. Great big comfortable bed with nice linen, rooms immaculately appointed. Some small disappointments, nothing major but: No getting away from it, the bedroom (superior room) was too small for a 4 star hotel, tiny bathroom with no room for the sink, so the sink is in the bedroom with a curtain you pull around it. Nice coffee machine, but they ration the milk, two tiny pods a day (why not leave some fresh milk in the mini fridge?) As one other reviewer has also mentioned, the lovely spa area is in the main walkway with clear glass, so you are rather on show, frosted glass would be better. And we didn't really like the upsell at check in, to a different room for an extra supplement, and for breakfast, which we hadn't booked as we wanted to try local restaurants.

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“Stylish design hotel but not so quiet”

Stylish design hotel in good tourist location. Good breakfast and nice staff. Convenient beds. Unfortunately rooms were noisy due to staff activities and to some extent other guests, even though sound isolation seemed ok between rooms. Also hotel restaurant was playing loud music at 11 pm, which wa… more

Stylish design hotel in good tourist location. Good breakfast and nice staff. Convenient beds. Unfortunately rooms were noisy due to staff activities and to some extent other guests, even though sound isolation seemed ok between rooms. Also hotel restaurant was playing loud music at 11 pm, which was first denied by staff (!). I think it was too pricey and that accommodation in general has become too expensive in Madrid.

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“very average room and average stay overall.”

very average stay, we’ve stayed in the artist junior suite with terrace, it was such an average stay starting for checking in. the room was very average as well it didn’t feel like a suite at all just felt like a larger room. the layout of the room was unusual as well and the terrace had the highe… more

very average stay, we’ve stayed in the artist junior suite with terrace, it was such an average stay starting for checking in. the room was very average as well it didn’t feel like a suite at all just felt like a larger room. the layout of the room was unusual as well and the terrace had the highest fence and we couldn’t see a thing outside. we would walk in and out passing by the recaption with no friendly greetings from the staff just stares unlike any other hotel we’ve stayed in. i’ve asked a staff in recaption a simple question as “how long would express laundry take” she couldnt give me a clear answer. depending on what you like to stay close at, the hotel was really close to Atocha train station we could literally walk to it, however the gran via would take 15-20mins walk. not sure if i would repeat the stay again.

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