B&B Hotel Madrid Centro Plaza Mayor

“June Visit”

The hotel is centrally located within walking distances to all attractions Madrid has to offer. On arrival we were greeted with a very friendly welcoming reception. The rooms are good size with very comfy beds. Hotel staff are very friendly, helpful especially Mariana who had gone above and beyon… more

The hotel is centrally located within walking distances to all attractions Madrid has to offer. On arrival we were greeted with a very friendly welcoming reception. The rooms are good size with very comfy beds. Hotel staff are very friendly, helpful especially Mariana who had gone above and beyond twice in providing assistance, a real lovely young lady and the hotel should be proud to have her on the team

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“Excellent hotel in great location”

We stayed here for 3 nights in June 2024. Overall it was an excellent stay, the room was superb and the unexpected bonus of the basement coffee corner was great. We had a small complimentary breakfast bag on our door each morning and I was able to visit the coffee corner for complimentary coffee a… more

We stayed here for 3 nights in June 2024. Overall it was an excellent stay, the room was superb and the unexpected bonus of the basement coffee corner was great. We had a small complimentary breakfast bag on our door each morning and I was able to visit the coffee corner for complimentary coffee and biscuits, fruit etc. The only downside was that to reach our room we had to use a small staircase to reach the lift and then another staircase to go to our room, 104. As my wife recently had a knee replacement this was difficult, and for her the coffee corner was impossible to reach via many stairs. Had we known about the stairs we may not have booked, but would have missed what was otherwise an excellent hotel in a central location.

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“Senior Travelers - You may do better”

Read the reviews and liked the location, price looked okay, so we booked this hotel for 3 nights. Location was great and staff was courteous and helpful. We booked a standard room. In September the temperature approached 80 but our room’s (303) AC wasn’t really cooling off the room. Front desk … more

Read the reviews and liked the location, price looked okay, so we booked this hotel for 3 nights. Location was great and staff was courteous and helpful. We booked a standard room. In September the temperature approached 80 but our room’s (303) AC wasn’t really cooling off the room. Front desk young man agreed to change our room to 102. Bigger room with better AC. However, here are the negatives resulting in 3 star rating especially if you are up there in age. (We are in our mid 70s but healthy). The elevator was in operable on two separate days and the hotel has numerous steps. No hot water on two mornings. Staff was responsive to both problems but these issue presented inconveniences nonetheless. Room condition was somewhat shabby. Had to request a blanket for bed although bedding was clean and comfortable. No bath amenities other than liquid soap. No facial tissues. Overall poor room lighting. “Coffee Corner” where a breakfast bar of complimentary coffee, fresh fruit and sweets was in basement with no elevator access. Lots of steps to get there. For a younger couple this hotel would be fine if the hot water and elevator were operable but for us older folks this particular location/facility (B&B Hotels have multiple facilities) was not to our satisfaction.

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“The price was right”

For the price and location, it was fine. The staff were very helpful and friendly. The front desk agent arranged a Taxi for me to the airport and the taxi driver arrived early. The Plaza Mayor was a minute walk from the front door and the metro station was about a five minute walk.