Hotel Eguren Ugarte

“Excellent Stay”

We booked a premium room that has a balcony with two chairs and a small table to look out to the vineyards and the beautiful surrounding area. The room was very comfortable. The breakfast was included in our rate and it had good options to get your day started. The location of the hotel was perfe… more

We booked a premium room that has a balcony with two chairs and a small table to look out to the vineyards and the beautiful surrounding area. The room was very comfortable. The breakfast was included in our rate and it had good options to get your day started. The location of the hotel was perfect for us to explore La Rioja for 3 days. The staff was friendly and attentive. You have parking right outside the hotel. Very interesting how you go down to your floor instead of going up. The check in area is the first thing you walk into. As you're going down on the elevator, you can see their bodega and the long lines of barrels. On one of the days we were there, we took a tour of their bodega and was very impressed. We would definitely stay here again when we return to La Rioja.

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“Beautiful location and views”

We booked a standard room but that is a terrible adjective for an exceptional space. The hotel itself is situated amid rolling vineyards but what isn't apparent from the roadside is that the hotel is multi story with sweeping views to the southwest. You only find this out when you take the glass el… more

We booked a standard room but that is a terrible adjective for an exceptional space. The hotel itself is situated amid rolling vineyards but what isn't apparent from the roadside is that the hotel is multi story with sweeping views to the southwest. You only find this out when you take the glass elevator down (not up) to your room. The glass allows views of the enormous underground winery operations and hundreds (a thousand?) wine barrels arrayed. The doors open into a hallway but then you enter your room and are met by the expansive views over vineyards to the hills beyond. It was truly a wow moment. The room itself is modern, stylish has a great bathroom and shower. We also had dinner there and thought it was quite good. I don't think you can go wrong here.

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“Very Nice, Very Boutique!”

This hotel is all about the location. Beautiful views across its own vineyard and the mountains beyond. Beautiful sunrise and sunset colours. The hotel is very 'boutique' style. Small-ish rooms but with a very large terrace on some. Breakfast is standard buffet style for Spain. Dinners are good qua… more

This hotel is all about the location. Beautiful views across its own vineyard and the mountains beyond. Beautiful sunrise and sunset colours. The hotel is very 'boutique' style. Small-ish rooms but with a very large terrace on some. Breakfast is standard buffet style for Spain. Dinners are good quality with/without wine-pairings (€35/45). Very useful as the hotel is a couple of miles from town. Sound-proofing between rooms is not great and, when there is a wedding in the function rooms, there is considerable noise until it concludes, typically around 1130-1145pm. The staff were excellent throughout, and the tour of the hotel bodega is worth the €18 cost. Overall, very nice for 2 or 3 days. Disliked · Sound-proofing is poor, and some noise disturbance from weddings in the evening.

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“Wonderful hotel and winery but with a few staffing issues.”

I would have loved to give this hotel 5 stars. It is in a stunning setting and was so close to being a really great stay. Our rooms were large and comfortable with incredible views in every direction. We were able to walk among the vineyards and we enjoyed an informative wine tour and tasting. The … more

I would have loved to give this hotel 5 stars. It is in a stunning setting and was so close to being a really great stay. Our rooms were large and comfortable with incredible views in every direction. We were able to walk among the vineyards and we enjoyed an informative wine tour and tasting. The only thing letting it down was that it felt very understaffed. We dined in the restaurant on the first night where the food was ok but the service was unacceptably slow and not particularly warm. For most of the evening, just one unsmiling waiter served all the tables. We waited half an hour to get any water or wine and having booked the wine-matching meal, we were just poured wine without any explanation of what it was or why it was being paired with that particular course. Even allowing for language issues, it did not feel friendly or informative. It was a similar experience at breakfast - the buffet selection was great, possibly the best buffet of our tour, but there was a long wait to get any coffee, as again, while there were several members of staff around the reception desk, there was just one waiter for the whole restaurant and he really needed somebody to assist him. So in short - a wonderful hotel in a spectacular setting, but in need of some more staff, better customer service, and some smiling faces.

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