Hotel Blancafort Spa Termal

“Lovely Hotel, wee bit tired, but that did not spoil the stay”

Came here for 5 nights with large wedding party. (Wedding held at La Baronia which is a stunning gothic style fairy tale place). Staff were helpful and friendly. I had previously emailed the hotel asking for a terraced room and not on ground floor but on arrival given key for a small un terraced ro… more

Came here for 5 nights with large wedding party. (Wedding held at La Baronia which is a stunning gothic style fairy tale place). Staff were helpful and friendly. I had previously emailed the hotel asking for a terraced room and not on ground floor but on arrival given key for a small un terraced room. Went back to reception and the friendly receptionist sorted me out with a much better room with upgrade price. Room, spa and hotel were very nice but bit tired and needing some attention to detail. I won't go over everything as enjoyed the stay. For both of us there was only 5 hangers in the double wardrobe and with all the party and wedding wear to hang up, that was not enough. I called reception and they said they would contact housekeeping but no other hangers appeared. Spa area was special though some areas not in use and disappointed the steam room not working. This must have been a fabulous spa in its "hay day". I did not have a treatment but enjoyed the different pools and the tranquility of it all. The outdoor pools and surrounding areas again need bit of TLC and definitely need to have more sun loungers and get the broken ones fixed and cleaned up. The breakfast was fantastic, for me, with the fresh tomatoes and garlic on the toasted bread, a cheeky Bucks Fiz, cold meats cheeses etc as well as hot food selection. We only dined once at the outside restaurant which is just lovely and looked after by one of the managers as we don't speak spanish he helped us with our selections though not a great menu? My husbands steak was very good and my veal was very good, though very small portions. Enjoyed the large red apples at reception, nice touch. All in all we had a very good stay and thank you.

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“Lovely place, so so service”

This is a lovely spa hotel with a lot of potential, nice thermal baths, pretty good food, beautiful art in the lobby, nice big rooms. Should be great, but unfortunately, the staff has not been taught an ethic of customer service. So what should be a completely relaxing spa weekend with the staff go… more

This is a lovely spa hotel with a lot of potential, nice thermal baths, pretty good food, beautiful art in the lobby, nice big rooms. Should be great, but unfortunately, the staff has not been taught an ethic of customer service. So what should be a completely relaxing spa weekend with the staff going out of their way to make you more relaxed, they do exactly their job and no more. they don’t think from the customer perspective it’s not that they do anything wrong, it’s just that they don’t particularly care about doing anything right to make you more comfortable.

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