Barceló Jerez Montecastillo & Convention Center

“a short relaxing stay”

upon arrival we had the very worse receptionist you could imagine, she made a lot of mistakes, gave us the incorrect room, i had requested top floor or high floor room for the reason that we prefer silent rooms no above head noises from furniture etc. she actually LIED to us, saying there were no … more

upon arrival we had the very worse receptionist you could imagine, she made a lot of mistakes, gave us the incorrect room, i had requested top floor or high floor room for the reason that we prefer silent rooms no above head noises from furniture etc. she actually LIED to us, saying there were no rooms available, while in actual fact the hotel wasn't eve 50% full ! with a maximum of 8 ro 10 cars and only a few rooms occupied, it was clear it was a quiet weekend. She gave us a wrong time for the spa, and gave us children's tickets for the spa ! our room nr. 55 had many faults, so we wasted our precious time to report all of them, back and forth to the unhelpful receptionist, a missing side table, only 1 for 2 people.. honestly, bathroom door broken, outside terrace door needed fixing, light in the bathroom needed fixing.. so i hate complaining when you have paid for a certain standard and then you have nothing but trouble and grief., the receptionist was not helpful at all, she made us wait a long time before she actually notified the maintenance man, who was very helpful and friendly, he did his best. We should have received an apology from the recptionist after the very first hour and been given another room that was 100% to normal, requested standard. we paid for it, so we should get the service and product.. after driving 3 hours, we needed to enjoy a peaceful resting time instead of constant going up to reception are to report the mistakes with the room. not a kind experience to say the least ! we have stayed in Barcelos often and this was not what we expected. there was nobody else in charge of could help us, just the disrespectful, lying lazy and totally unprofessional recptionist, unemployable in my opinion. The rest of the facilities, were excellent as usual Although when we eventually got to the Spa, the Turkish steam room, or wet room was out of order, which we were looking forward to on a cold winters day, and the water of the actual spa pool was seriously below its normal temperature, as 6 more guests also were complaining about, we realized it must have been a mechanical fault that needed fixing , but it didn't spoil the relaxation too much i suppose. The breakfast is excellent as usual for the Barcelo chain, the service the very same 100% enjoyable , clean, fresh good choices, good quality and friendly hard working staff , very helpful . We would love to come back to the area, but we would need a proper room to our booking and payment stand

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