Urban Dream Granada Hotel

“Don't miss”

Very well situated hotel in the old rown area. we cheated so used a public transport ( bus 9 and 30&32) to Alhambra which was optimal and preservating. Arwa around Chatedral of Granada is full of excellent bars & restaurablnts and taverns so you cant miss ...Take any fish menu...

“Ok hotel for a few days stay”

Nice hotel about 20-25 minute walk from the cathedral, not bang in the centre but not too far away. Bed was comfortable, shower good, had a safety box at night extra fee, tv was very small and not central to the bed so watching a bit of the Olympic Games was a tad difficult for my wife on the far … more

Nice hotel about 20-25 minute walk from the cathedral, not bang in the centre but not too far away. Bed was comfortable, shower good, had a safety box at night extra fee, tv was very small and not central to the bed so watching a bit of the Olympic Games was a tad difficult for my wife on the far side of the bed. The breakfast was an add on and nothing special, we had it as it was convenient but a lack of savoury items was a downfall. When compared to the breakfast we had in our previous hotel in Seville it was night and day. Overall this hotel is good but I would look for a hotel with a pool if I ever came to Granada again, and a better breakfast option. Staff were very helpful and friendly.

less

“Changes urgently needed”

The hotel has 2 strong sides: the location, and the staff. I must mention the Front Desk staff, very friendly and accommodating, with quick check in, and check out process. Whoever owns the place, has to bear in mind that even the most amazing staff will, sooner or later, stop covering up any oth… more

The hotel has 2 strong sides: the location, and the staff. I must mention the Front Desk staff, very friendly and accommodating, with quick check in, and check out process. Whoever owns the place, has to bear in mind that even the most amazing staff will, sooner or later, stop covering up any other failures. Good staff members will start leaving the place for a better one as they will be ashamed to work at such a crappy place. I come from the hospitality industry, and I can clearly identify problems in the hotel, which is a low budget given by the owner/owners, or poor management. CLEANLINESS: In my opinion housekeeping staff is not given enough time to clean the rooms properly. When we checked in, the bed tables, including the phone, were literally covered with dust. Therefore there were ants in the room, and the bathroom ceiling and walls were full of mould. I don't understand, nowadays you can easily get environmentally friendly detergents for the mould, and for ants. BREAKFAST BUFFET QUALITY: Even though the variety of products was very wide, the quality was incredibly poor. The cheapest stuff that would be normal to get in the hostel or student sort of accommodation, but not in the 4 star hotel. Very bitter, and burned coffee from the self service coffee machine (1 out of 2 was out of order by the way), green clumps in scrambled eggs, and totally green, not ready to eat bananas.... All these should not be served in the 4* hotel. AMENITIES: We were quite surprised there was no ironing board in the room, normally there are 4* hotels. We asked Reception around 11pm about the possibility of getting it to the room, but the Night Receptionist was clueless where he could find it, and asked to come back in the morning. This situation should not happen as the night shift members should be most experienced, and most aware of all the hotel aspects. We could not wait to do ironing until the morning so I had to do it on the bed. Thank God we had an iron in the car so I was able to prepare our outfits for the wedding the following day.

less

“Perfection location but some major flaws”

I had booked the urban Grenada because the tram from the bus station stops right in front of the hôtel. Then it's a ten minutes walk to the historical Center. The location is perfect because you can go out at night and find your way back without any trouble. Checking in was Quick and I got room 217… more

I had booked the urban Grenada because the tram from the bus station stops right in front of the hôtel. Then it's a ten minutes walk to the historical Center. The location is perfect because you can go out at night and find your way back without any trouble. Checking in was Quick and I got room 217. The room is OK but walls require à coat of paint. The major drawback come from the information given the hotel says: fridge and coffee maker or kettle....there was a fridge but out of order. Only noticed the second day when my fresh milk turned sour....and no coffee facilities. I asked immediately if I could be provided with a kettle or coffee maker....the lady at the front said she would care for it....she didn't. I finally asked again and someone brought a kettle without mugs, spoons, coffee or tea...well, I was soooo fed up I gave up. Breakfast was good. Hot and cold dishes. Nothing to complain. Serrano jam, salichon, tomatoe spread, butter, bread, scrambled eggs, etc...cheese and jams plus yogurt. So, considering the price paid, the hotel is a good choice but it was low season. The room didn't have a view. As far as covid prevention is concerned, they deserve a 4,/5. Very good but some customers at breakfast didn't wear 😷 masks. I didn't take any indoor pics but they are accurate.

less