Hotel & Spa El Castell De Ciutat

“Top-notch hotel in gorgeous location!”

We checked in to the lovely Relais & Chateaux hotel El Castell de Ciutat today, and were so pleasantly surprised! Fabulous location overlooking the valley, Cadi mountain range and town of la Seu d'Urgell, and our comfortable spacious room came with a terrace sharing the same great view! Tasteful de… more

We checked in to the lovely Relais & Chateaux hotel El Castell de Ciutat today, and were so pleasantly surprised! Fabulous location overlooking the valley, Cadi mountain range and town of la Seu d'Urgell, and our comfortable spacious room came with a terrace sharing the same great view! Tasteful design, a mix of modern and antique, all very cosy. The indoor pool was refreshing, although the jacuzzi was closed due to COVID-19. Otherwise the spa area was nice, and the outdoor pool relaxing. The personal attention to detail and warm, friendly service was above and beyond - a fantastic stay, made even more enjoyable by an amazing dinner on the terrace! Hostess and owner Katya was warm and welcoming, service by maître'd was great and the roast lamb and Viña Pomal Reserva was excellent. But the burger was absolutely spectacular (the best we've had in all of Spain in two years!!) and the cheesecake to-die-for as well! We will have to come back again, soon! Highly recommended!

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“Such a special place”

Personable treatment, a spacious room and bathroom, and outstanding meals and wine list. There's a town down below with lots of dining options, but if you're exhausted after driving curvy mountain roads like we were, you never have to leave. We appreciated the décor’s mix of old world and new. The … more

Personable treatment, a spacious room and bathroom, and outstanding meals and wine list. There's a town down below with lots of dining options, but if you're exhausted after driving curvy mountain roads like we were, you never have to leave. We appreciated the décor’s mix of old world and new. The hotel’s team showed real professionalism and care, from the housekeeper to the general manager. It was the largest inn that we stayed in in the Pyrenees, but it didn't feel it.

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“Work in progress but stunning location”

First and foremost we really enjoyed our short stay, this is a beautiful hotel and in a beautiful location. The hotel re opened at the back end of May after being closed since Covid, as a result there are ongoing improvements and renovations taking place to improve and upgrade facilities. When w… more

First and foremost we really enjoyed our short stay, this is a beautiful hotel and in a beautiful location. The hotel re opened at the back end of May after being closed since Covid, as a result there are ongoing improvements and renovations taking place to improve and upgrade facilities. When we visited there were only a few guests and the hotel was well under occupancy, the roof is currently being replaced and various groundwork’s being undertaken and general improvements taking place. The staff and the management were friendly and engaging and you can see there is a real desire to get this place back to where it used to be. A few small issues but nothing major, some of the fixtures and fittings were looking tired and in need of replacement and with such a stunning pool area, you would hope they make more effort to remove the weeds around the pool, replace damaged tiles and utilise the small cabin for drinks and food options. We didn’t use the spa or the restaurant but I’m led to believe both were excellent, albeit very quiet upon our visit. I can only hope that visitor numbers pick up now the hotel has the staff and investment it needed to bring it back to former glories and people take advantage of what is without doubt the hotel with the most potential for miles around.

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“A bit of fawlty towers...”

We are spending a long weekend here. The hotel has an old fashioned style, but is well maintained, with beautiful views across the valley. Food quality is good, both for dinner and breakfast. So up to here everything is good. Perhaps not exactly Relais & Chateaux level, but not too far... However… more

We are spending a long weekend here. The hotel has an old fashioned style, but is well maintained, with beautiful views across the valley. Food quality is good, both for dinner and breakfast. So up to here everything is good. Perhaps not exactly Relais & Chateaux level, but not too far... However, there is a serious problem with staff management in the restaurant. There is a very exciteable lady who is clearly overburdened with the task of managing the staff of a restaurant, and has a clear view of how she likes things, as opposed to what her clients want. Guests are seated at a the table according to her ideas (“the lady should sit here”), or sent outside to wait until her staff has cleaned the tables in the restaurant and then forgotten for 30mins... It is actually entertaining (Fawlty Towers style) if you are not in a hurry and have a good sense of humor, but it is clearly stressfil to staff and those guests who are in a hurry. Also, there are quite a number of families with small children for a hotel of this kind.

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