Eurostars Grand Marina

“Brill location & rooms, but service is hit and miss.”

Got off to a very rocky start, gave us a room key, went to room and someone was asleep inside, went back to reception where they apologised and gave me keys to another room, guess what, someone in that one as well, whilst this was going on, we had to chase our luggage around the hotel as well, fi... more

Got off to a very rocky start, gave us a room key, went to room and someone was asleep inside, went back to reception where they apologised and gave me keys to another room, guess what, someone in that one as well, whilst this was going on, we had to chase our luggage around the hotel as well, finally got out 3rd room but the bottle of Cava to apologise never materialised that they promised!. Put that to side, the hotel facilities and location are excellent. Rooms are fantastic, great showers, and facilities brill. Beds very comfy and air con efficient. Also doesn’t switch off when you leave the room so nice and cool when you come back from being out. Roof top is really sunny, great views, plenty of beds, and bar staff friendly. While we were there a huge virgin party cruise ship pulled up, right next door, I didn’t mind the vibe, but it was very loud and everyone on the top deck was overlooking us in the hotel. Might annoy some people. Location was brill, great views of the Marina and well placed for the main areas you would want to visit. Also a taxi rank outside which is useful if going further like the Sangrada or Patk Guell.

less

“A mix of highs and lows”

Location: The hotel's prime location is undoubtedly one of its best features. Nestled in a vibrant area, it provides easy access to nearby attractions, making it an ideal choice for tourists. Accommodation: We stayed in one of the suites, which was impressively spacious. However, the experience ... more

Location: The hotel's prime location is undoubtedly one of its best features. Nestled in a vibrant area, it provides easy access to nearby attractions, making it an ideal choice for tourists. Accommodation: We stayed in one of the suites, which was impressively spacious. However, the experience was marred by the lack of a good view and the absence of patio furniture, which would have been a nice addition for enjoying the outdoors. Decor: The hotel decor is a bit of a letdown, feeling rather outdated. The presence of fake flowers in the room and hallways detracted from the overall ambiance and gave it a somewhat tacky feel. Gym: The gym facilities were disappointing. It was quite small, and several weights were missing. Additionally, a portion of the mirror was broken, complicating the process of lifting weights, especially with other guests moving around. Pool: On a positive note, the rooftop pool was a highlight. It offered a stunning view and a lively atmosphere with a DJ playing music throughout the day. It was a great spot to relax and enjoy the city's sights from above. Breakfast:* The complimentary breakfast exceeded expectations. There was an extensive selection of tapas, fresh fruit, bread, and beverages, making it a delightful start to the day. Staff: The staff were excellent—attentive, friendly, and always ready to assist. Their service significantly enhanced our overall experience. Overall: While the hotel boasts a fantastic location and some standout amenities like the rooftop pool and excellent breakfast, it falls short in other areas such as decor and gym facilities. With some updates and improvements, it has the potential to offer a much more satisfying stay.

less

“Don't stay here if you don't care if you get an inferior room than what you purchased.”

First, I've stayed here many times so I was surprised when I checked in this time, I was given the wrong room. When I went to Luis and told him this wasn't the room I purchased, he said they gave me a twin because I didn't choose. When, I showed him my confirmation which clearly stated "superior ... more

First, I've stayed here many times so I was surprised when I checked in this time, I was given the wrong room. When I went to Luis and told him this wasn't the room I purchased, he said they gave me a twin because I didn't choose. When, I showed him my confirmation which clearly stated "superior king bed". He again looked at me and lied. Then I showed him a photo and layout of the room I purchased. He again looked me in the face and lied and said that the photos were from a year ago and that they didn't have that room. I told him I was here 8 months ago, and I paid and purchased the same room. He again, looked me in the face and lied and said the rooms change every month. Again, I went online to show him the room and layout and said that isn't true because why would this company put photos on the room layout in choosing a room if they didn't exist as that would be fraudulent, and he lied again and said it changes every month. Then I explain to him that I chose this room specifically because it contains a bath tub and I ran a half marathon and I needed this room to soak my legs in the bath tub. He again, looked me in the face and lied by saying "none of the rooms have bath tubs and never had bath tubs in the rooms". I told him that it was false as I had this room 4 or 5 times and always ordered this room and on each occasion, it contained a bath tub. He said I was mistaken. I asked for a refund so that I could check into the W hotel as I called and the W informed me that they had rooms, and he said I couldn't have a refund because it was prepaid. So, I said "I'm suppose stay in the room you provided which is inferior to the room I paid for?", and he said yes, and he wouldn't refund me and to speak to the day head manager who comes in at 9am. Since it was late (close to 10 pm), have been traveling all day and exhausted, we slept there that night. The next morning around 9:15 am, I went and spoke the the day manager, Ricardo, and he looked at my reservation and confirmation number and immediately said "You're correct, and they gave you the wrong room and you should be in another room (which is the room I order, purchased and was expecting), and immediately changed the room and had someone to come up to get our belongings to move me to the correct room. I hate that Luis, the evening manager, insisted in not giving me the correct room and lying to my face several times regarding the room. So, if you do not care if they give you a lesser room that you paid for, then stay here, but if staying in a room layout that you chose and paid for, then I suggests staying somewhere else or at least speak to Ricardo or Manuel.

less