Exe Reina Isabel

“Very impressive and good location”

The hotel was very impressive starting with the staff on reception and breakfast and in the connected cafeteria/bar. The location is perfect for those walking from the Avila train station. Yet it is only a 10 minute walk from the walls of Avila The rooms were cleaned well. There is a good safe wh… more

The hotel was very impressive starting with the staff on reception and breakfast and in the connected cafeteria/bar. The location is perfect for those walking from the Avila train station. Yet it is only a 10 minute walk from the walls of Avila The rooms were cleaned well. There is a good safe which works after reading the instructions carefully. A replacement needs to be slightly larger as my laptop computer only just fits inside. An iron and ironing board in the room would have been good. But I am sure it would have been made available.

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“Close to train; not close to anything else”

Please pay attention to my written comments more than my rating. We spent 3 nights at this hotel in February, 2024. I've stayed in some Exe properties before and found them to usually be slightly below their parent namesake Eurostars. But this hotel was close to the train station and I was plann… more

Please pay attention to my written comments more than my rating. We spent 3 nights at this hotel in February, 2024. I've stayed in some Exe properties before and found them to usually be slightly below their parent namesake Eurostars. But this hotel was close to the train station and I was planning an early day trip to El Escorial on the train so that helped tip the scales for me. The hotel is nice. It's just not very close to anything beside the train. Including restaurants. We always ate dinner either inside or just outside the walls of the old town. The walk wasn't too much of a distance for us (we usually walk 8-10 miles per day in Spain) but would probably be too far for a lot of people. Plus it was raining for part of our time so the walk wasn't nearly as comfortable as it might otherwise be. So bottom line... Hotel--nice. Location--not as nice (except for train).

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“A mixed stay, with good and bad points.”

My wife and I stayed at the Exe Reina Isabel for 4 nights last week, as part of a 5-city tour of north-western Spain. The staff were pleasant, courteous and efficient on all occasions. However, we experienced a number of problems with the hotel room itself. Air conditioning was centrally locked to … more

My wife and I stayed at the Exe Reina Isabel for 4 nights last week, as part of a 5-city tour of north-western Spain. The staff were pleasant, courteous and efficient on all occasions. However, we experienced a number of problems with the hotel room itself. Air conditioning was centrally locked to 'heat' automatically, and we began to boil with some rapidity. Alas, the window was also locked, and so a member of staff had to be called to open it. The shower system in the bathroom was somewhat dated,, and the lever/knob which operated it fell off when we tried to use it. A member of staff had to be called to help us (who arrived very promptly). The room plug socket - useful for charging phones etc - also failed to work, so phones were charged in a bathroom socket. The room window, when opened, also provided a less than edifying view made up of backyards and refuse bins. On the positive side, all the breakfasts provided were of very reasonable quality. Choices were quite varied, and the staff were efficient and attentive. There were, probably not enough staff in attendance, however. On the Saturday, staff were seemingly overrun by a large number of visitors, who all descended for breakfasts at the same time, and demolished available food supplies within a few minutes - replenishments and cleaned, empty tables were consequently in short supply. Elsewhere, the attached hotel cafe and bar proved to be good, offering good quality snacks and drinks at a reasonable price. All in all, a mixed stay.

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