Lotte Hotel Seoul

“Never again”

Well, The hotel really disappointed me. One may think I’m splitting hairs here, but I’ve payed quite a few and expect an international and furthermore - a Korean brand hotel to be close to perfect. Very scanty decorated lobby interior - I guess they could’ve put some white flowers or something e… more

Well, The hotel really disappointed me. One may think I’m splitting hairs here, but I’ve payed quite a few and expect an international and furthermore - a Korean brand hotel to be close to perfect. Very scanty decorated lobby interior - I guess they could’ve put some white flowers or something except the table and some ikebana on it - the hall is huge. Staff was helping, but somewhat cold. Also, when I requested some special assistance in the end I had to do everything myself. All so there was a conflict with the stuff as they did what I asked, but did it completely different. Like I told not to do, they understood and they did exactly that way. I won’t go in the details here and in the end things got resolved, but it’s not OK in general. Outdated rooms Ok breakfast I guess the hotel staff is mostly focused on the assisting the large events held in the hotel sometimes and not accustomed to individual guests. I felt unwelcome all the way.

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“Good location”

Nice room ,very hard bed though Nice bath Great to have a microwave on the floor for everyone Didn't see any friendly staff no help with luggage Great restaurants underneath hotel and supermarket and direct access to underground. Good location

“Wanted very much to like it but…”

Disappointing stay. My fourth stay with the property and we were looking forward to a nice summer break in Seoul. Stayed 5 nights in the executive tower wing, executive premier double room with paid access to the La Cime lounge for breakfast, afternoon tea and happy hour cocktails and food service.… more

Disappointing stay. My fourth stay with the property and we were looking forward to a nice summer break in Seoul. Stayed 5 nights in the executive tower wing, executive premier double room with paid access to the La Cime lounge for breakfast, afternoon tea and happy hour cocktails and food service. Staff at La Cime were rude. Not trained at all. Some examples: They routinely clear the plates from the table by first stacking the dirty plates AT the table BEFORE clearing. I mean I’m hardly dining at a pojangmacha. This is a white table cloth club lounge. On several days, we stayed through afternoon tea and into happy hour to read and take video calls at the lounge. The La Cime staff would come up to us and asked “ You pay for happy hour?”. I can understand guests may opt for either and pay accordingly but frankly it’s atrocious and rude to ask this after the third day. It’s hardly busy. You could just check my room number and know I’ve paid for the full package instead of accosting me at the table every time. Just bad form for Lotte. Also we had to request to change rooms because the first room they assigned us was just two floors up directly above the industrial size chillers that are noisy. Quite surprising because we paid >$1000 a room. The second room was only slightly better -maybe 5 floors up from the chillers. We were too tired from the flight to argue. Tip: always check if the rooms are above the chillers.. anywhere above 23 floor is safe. Even better is a room facing the other view. Some redeeming qualities include a great location, very decent fitness center and a nice old fashioned lobby bar with live music. I always try to find a star employee and the one on this visit is the Breakfast chef at La Cime. She’s a great listener and super efficient and speaks immaculate English.

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“Expensive!”

This is a luxury hotel that charges a very high rate, but the rooms in the Main Tower (not the Executive Tower) were a little smaller than I expected given the hotel’s reputation and price. The service was top notch to give guests a 5-star experience. The price of breakfast was extremely high, howe… more

This is a luxury hotel that charges a very high rate, but the rooms in the Main Tower (not the Executive Tower) were a little smaller than I expected given the hotel’s reputation and price. The service was top notch to give guests a 5-star experience. The price of breakfast was extremely high, however, compared to what you could get at typical breakfast restaurants in Seoul. What is more, the restaurants in the Lotte Mall adjacent to the hotel would all shut down at 8:00 pm, making the very expensive hotel restaurants the only options for its guests.

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