Kensington Hotel Yeouido Seoul

“Big difference from Executive Rooms and regular rooms”

This is the 2nd time I have stayed here, the first time in the Executive Rooms. Due to budgets at work we stayed in regular rooms this time but I hadn't been too worried thinking how big a difference could there be... Quite a lot as it turns out. Rooms are very dated and in need to basic maintenanc… more

This is the 2nd time I have stayed here, the first time in the Executive Rooms. Due to budgets at work we stayed in regular rooms this time but I hadn't been too worried thinking how big a difference could there be... Quite a lot as it turns out. Rooms are very dated and in need to basic maintenance. My room could have done with the thorough clean. The bed linen had numerous holes in it and it wasnt changed throughout the whole stay (5 nights). The air conditioning was ineffective. I had to ask for a separate fan to allow any significant cooling in room....didnt sleep at all first night thanks to poor air conditioning. Additional fan helped although this added even more noise. The bathroom was in poor repair. The toilet leaked continually. I had to put a towel down on floor as floor around toilet and under waste bin was soaking when I first arrived...quite disgusting. Breakfast...often felt rushed. An okay selection, but definitely catering for a more Asian breakfast palate. Given how well kept the executive rooms had been 2 years ago when I stayed I was very disappointed by the regular rooms, whole place needs a refresh. Staff also not overly helpful, on making complaint about the bathroom and fault with toilet nothing was done. Remained broken for the whole stay. I dont think I would rush to stay again should work take me back this way.

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“Pay close attention to the room you reserve”

We've stayed here in the past, and it was a lovely room before, freshly renovated and clean. This time, it was one of their old, non renovated floors. It was dusty, run down, quite stuffy and smelly despite airing it out. Make sure you ask which floor your room is on and if it's a renovated floor. … more

We've stayed here in the past, and it was a lovely room before, freshly renovated and clean. This time, it was one of their old, non renovated floors. It was dusty, run down, quite stuffy and smelly despite airing it out. Make sure you ask which floor your room is on and if it's a renovated floor. However, I did give it three stars because the staff were quite friendly! They even put something I needed frozen in their own employee fridge even though we stayed there for a whole week! And the breakfasts are very nice too. They even change it up a little everyday.

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