Piazza Hotel Montecasino

“You won't find a friendlier well run place”

First time in the area and SA, so asked local colleagues for tips and this hotel was chosen. As always, however good a restaurant or hotel, the staff are the first and most important contact. Absolutely first class welcome and check in. Textbook information and advice. The room was great, maybe no… more

First time in the area and SA, so asked local colleagues for tips and this hotel was chosen. As always, however good a restaurant or hotel, the staff are the first and most important contact. Absolutely first class welcome and check in. Textbook information and advice. The room was great, maybe not so modern, but absolutely spotless, every single day, the house keeping lady on floor 5 rooms 515 to 500 was just lovely and so friendly. We ate in the restaurant several times, obviously freshly cooked as we were sat near the open kitchen! Again absolutely fantastic staff and nice food, by night 2 was greeted by name and asked if I wanted my usual drink! A great stay, but please, can someone thank all the staff, they are the stars of this establishment. We will be back

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“Highly rated”

Home away from home. Great place to stay, good service and food.... amazing breakfasts! Good location and for a business traveller I need to not be restricted by loadshedding. Located near good options for retail and dining. Only flaw for me would be a better gym but it can do for some.

“Disappointing.”

We booked this hotel last March for our trip to South Africa. I booked for a bed and breakfast option and was told on check in that's what was booked but when we went to the dining room on the first morning I was told we had to pay for the breakfast. I was completely gobsmacked by this I explained … more

We booked this hotel last March for our trip to South Africa. I booked for a bed and breakfast option and was told on check in that's what was booked but when we went to the dining room on the first morning I was told we had to pay for the breakfast. I was completely gobsmacked by this I explained we were informed on check in breakfast was included. He said they changed their policy and now guest had to pay for breakfast. Had I known this was their policy I would not have stayed in the Piazza hotel. The location is brilliant but it was very disappointing to hear that news. I would not stay there again. Michael Power

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“The Piazza Hotel Montecasino - disappointing service”

The hotel itself is very centrally located and opens onto Montecasino Square with its plethora of restaurants. Upmarket ambience of the hotel and a private parking area completes the picture. The room itself was quite small but adequately equipped with a separate loo and a separate shower. Tea and… more

The hotel itself is very centrally located and opens onto Montecasino Square with its plethora of restaurants. Upmarket ambience of the hotel and a private parking area completes the picture. The room itself was quite small but adequately equipped with a separate loo and a separate shower. Tea and coffee station, TV, aircon, complimentary water, standard toiletries as well as small dressing table and hairdryer were in evidence However there was nowhere to put a full sized suit case as the room allowed next to the coffee station was really only suitable for a an overnight suitcase. Not enough room on the floor either to put the case so had it awkwardly balanced on a bedside table - then I couldnt open the cupboard ... ho hum. My biggest gripe was with breakfast. I was there for 3 days and each morning, there was an issue with the replenishment of the dishes on offer as well as long queues at the grill station for eggs with only 1 chef on duty. The fruit section was dismal - despite asking for replenishment of the empty dishes, the prep chef just ignored me and I gave up after asking for 2 mornings in a row. The same with the hot dishes - the grilled tomatoes were never topped up for example and the staff behind the counter were obviously poorly trained or disinterested in topping up dishes when items ran low or simply weren't there. It appeared the guests were mere inconveniences to them. I am aware there was a conference delegation there but the lack of service and staff to meet the needs of breakfast was entirely lacking. It was really one of the poorest breakfast experiences I have had in a long while - thoroughly disappointing to say the least.

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