Palazzo Hotel

“Beautiful property with old Italian or Spanish vibes with lots of entertainment amenities and restaurants metres away.”

I’ve had a 9 days break at this beautiful property and loved staying at this property. The Montecasino place is a must visit with only a golf cart ride away. Although old it has a lovely ambiance and the service is okay. On arrival at 4:30am or so we met Shadrac at the reception, a pleasant yo… more

I’ve had a 9 days break at this beautiful property and loved staying at this property. The Montecasino place is a must visit with only a golf cart ride away. Although old it has a lovely ambiance and the service is okay. On arrival at 4:30am or so we met Shadrac at the reception, a pleasant young man who was extremely polite and helpful. Although there were issues with our bookings he did not hesitate to offer us a room to rest till daylight and we managed to sort it out after breakfast and a good rest. I asked for a room overlooking the gardens and he and he obliged. I had breakfast and dinner almost every night and there wasn’t much to choose from….food was okay. The service not so much as I found most of them rude and unpleasant. But was lucky to come across a beautiful and kind young lady called Elizabeth. She always had a smile and was so helpful. The doormen and the chauffeur service is excellent but not cheap. We found it safe to use the service. Rooms were too dim as the lighting wasn’t that great although very clean. Housekeeping was always available and they had a turn down service where they provided chocolate by the bedside and water and draw the curtains left open; very nice. The gardens were so beautiful and well taken care of. I didn’t use the pool but sat around there as the weather was very cold and it rained some days. There is also a shopping mall 10 mins away. The manager brought us 2 bottles of fine red wine to welcome us and fruits basket on the day before we left. Overall I will recommend this property.

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“This hotel needs better management.”

This is our favorite hotel when staying at Monti casino in summer times. It's not worth staying here in winter. It is conveniently near the entertainment center. Classy and upmarket. However, there are loads of annoying issues. One frustrating aspect is their room service. Yesterday afternoon, whi… more

This is our favorite hotel when staying at Monti casino in summer times. It's not worth staying here in winter. It is conveniently near the entertainment center. Classy and upmarket. However, there are loads of annoying issues. One frustrating aspect is their room service. Yesterday afternoon, whilst sitting on our verandah, we ordered a bucket of ice. After an hour, I still didn't receive it, and we had to leave for the rugby match on the square. Yesterday evening after we arrived back in the room we ordered one hake and chips. After 50 minutes we phoned and canceled. The guy answering the phone was extremely astonished, that we haven't received it yet. This is a 5-star hotel, but their systems don't show which room is calling. Another extremely annoying aspect is the breakfast, and this has always been a problem. Complaining to management and giving reviews didn't change anything. We complained about it in January 2024, and nothing has changed. They are always out of plates. It's a very untidy breakfast area. They don't fill up food stations as they get empty. We received coffee with no milk , no sugar, and there were no utensils on our table. Immaculate gardens, rooms are extremely comfortable, but dated.

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